Assistant Resident Services Manager
We are seeking an Assistant Resident Services Manager to join a thriving Build to Rent (BTR) community. This role is ideal for someone with proven property experience who is passionate about delivering exceptional customer service within a residential setting. You'll play a key role in supporting the Resident Services Manager to ensure smooth day-to-day operations and outstanding experiences for residents.
The Role
As Assistant Resident Services Manager, you will support the Resident Services Manager in overseeing daily operations, ensuring excellent service delivery and compliance with safety and property standards. You'll be directly involved in resident engagement, team support, contractor coordination, and maintaining high property standards across the community.
Key Responsibilities
1. Provide outstanding customer service through reception, resident communications, parcel handling, inspections, and move-in/move-out processes.
2. Manage team rotas, support the resident services team, and oversee the smooth running of day-to-day operations.
3. Conduct property inspections, liaise with contractors, and ensure health & safety compliance, including fire and water safety checks.