Client Onboarding - Global Client Service+ - Associate / Senior Associate
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Job Description
Are you eager to deliver high-quality client experiences and contribute to impactful projects? Then this role is for you!
As a Client Onboarding - Global Client Service+ - Associate in the EMEA Global Client Service+ (GCS+) team, you will handle complex deals, ensuring a seamless client journey and contributing to the success of client onboarding experiences across the Global Corporate Bank and Commercial Bank lines of business. You will collaborate with various partner groups, including Implementations, Sales, Product, Client Service, Operations, and Technology, to deliver process improvements and exceptional client outcomes.
Responsibilities
* Lead complex deals, delivering a high-quality client experience with minimal guidance and ensuring deal success through metrics.
* Manage the entire deal lifecycle, ensuring metrics-based success at each stage.
* Handle escalations with minimal supervision, ensuring timely resolution and client satisfaction.
* Navigate the bank effectively, fostering a collaborative and client-focused environment.
* Identify and contribute to process improvements, enhancing onboarding and operational efficiency.
* Promote knowledge sharing and continuous development within the team.
* Maintain compliance with risk and control standards, adhering to organizational policies.
Required Skills and Qualifications
* Strong organizational and prioritization skills, with a focus on delivering exceptional client experiences.
* Self-motivated, adaptable, and innovative, capable of managing multiple tasks and projects.
* Excellent communication skills for engaging internal and external stakeholders.
* Understanding of Payments business and operations.
* Commitment to diversity, inclusion, ethics, and integrity.
Preferred Skills and Qualifications
* Experience in stakeholder collaboration and process improvement.
* Experience in handling escalations.
* Basic project management knowledge.
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to clients worldwide. We value diversity and are committed to an inclusive workplace, ensuring equal opportunities for all.
Team Overview
Our Commercial & Investment Bank operates across banking, markets, securities services, and payments, serving clients in over 100 countries.
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