Insurance business process analyst

🌟 Insurance Business Process Analyst Specialist | London / Hybrid | Permanent 🌟

Ready to make real impact in how the insurance business operates? We’re looking for a Process Review Specialist to help shape the future of operational excellence and digital transformation within a leading global London Market insurer.

You’ll be at the heart of redefining workflow — designing smarter, more efficient processes that support next-generation technology rollouts, including AI-driven solutions. If you’re passionate about continuous improvement, business transformation, and helping people embrace change, this is your next move.

What You’ll Do:

🚀 Lead and support process improvement initiatives across the Insurance business functions

🔍 Map and streamline workflows to reduce inefficiencies and enhance customer and employee experiences

🤝 Partner with Insurance operational leaders to define and track SLAs, KPIs, and performance outcomes

💡 Champion a culture of continuous improvement and innovation

⚙️ Work closely with digital teams to align processes with new tech and system implementations

What You’ll Bring:

✅ Proven experience in process improvement, BPR, Business analysis, or change management

✅ Strong analytical skills and experience with tools such as Visio, Excel, or Power BI

✅ Knowledge of Lean, Six Sigma, or similar methodologies

✅ Excellent communication and stakeholder management skills

✅ Insurance or London Market experience a MUST

Why You’ll Love It Here:

✨ Competitive salary + annual bonus scheme

✨ 10% employer pension contribution

✨ Private medical insurance, life assurance, income protection

✨ Hybrid working (2–3 days in the office)

✨ Access to wellbeing programs, discounts, and professional development support

✨ A genuinely flexible, inclusive environment where you can grow and thrive


If you’re ready to drive transformation and shape the future of how a business works — I'd love to hear from you!