Senior Technical Account Manager (Linux Expert) £50,000 - £60,000 £5000 car allowance Plus Benefits Swindon - Hybrid We require a Technical Account Manager with a deep understanding of Linux systems. We are seeking a highly skilled and experienced individual to join the team as a Senior Technical Account Manager. In this role, you will be responsible for providing exceptional technical support and guidance to our clients, leveraging your expertise in Linux to ensure the seamless integration and operation of our products and services. Knowledge of Rancher, Cockpit, and Containerisation would be advantageous. What you will do: Customer Relationship Management: - Establishing and maintaining strong technical relationships with assigned clients. - Ensuring customer satisfaction, retention, and reference-ability for all assigned accounts. Technical Support and Guidance: - Providing expert-level support and troubleshooting for technical issues, including product training, advice, and responding to technical customer support issues. - Assisting customers with the technical aspects of products, including configuration, administration, and troubleshooting. - Helping customers attain value from the products or services they've purchased. Collaboration and Communication: - Coordinating with cross-functional teams to ensure the successful implementation and ongoing support of products within client environments. - Communicating with internal and external stakeholders to track key account metrics and progress. Sales Support: - Assisting sales and marketing with information about product specifications. - Collaborating with the sales team to refine the sales process and ensure customer loyalty. Continuous Improvement: - Monitoring common technical support questions and creating scripts for handling those support requests at scale. - Identifying growth opportunities and collaborating with the team to achieve sustainable growth. In summary, a senior technical account manager is responsible for managing technical relationships with clients, providing expert-level technical support, collaborating with internal teams, and contributing to the continuous improvement of customer satisfaction and product utilisation. What you will have: Education: - Bachelor's degree in Computer Science, Engineering, Technical, Technology, Business, or a related field. - Relevant certifications such as VCP, RHCE, ITIL, PMP, RHCSA, SQL, LDAP, DNS, WAN, and LAN are often preferred. Experience: - 3-7 years of experience in technical account management, customer operations, product development, or customer success. - Proven track record of managing relationships, cross-functional teams, programs, or products. - Experience in managing multiple stakeholders and projects. Skills: - Excellent verbal and written communication skills. - Strong IT skills and expertise in digital technologies. - Proficiency in Microsoft Office and sales software. - Good time-management and interpersonal skills - Expert knowledge of specific technical areas such as Linux, client/server, networking, and storage. The successful individual will be joining a business that focuses on creating long-term value for customers and employees through a passionate dedication to excellence and a disciplined management process. This drives a sustained competitive advantage in a dynamic market. The best part of this is, if you are successful in getting the job, we guarantee that you are going to love it. Why? For every 100 people we recruit, 96% are still with their company 12 months later, and 94% are still there 2 years later. That speaks for itself. Want to be a part of this? Of course, you do If you have the entrepreneurial spirit and passion this position requires then get in touch now before the deadline expires. To apply, click on the apply button below, contact Gareth Symms, or call the Mercury Hampton office directly on 01925 937 311. We aim to respond to all successful applicants within two working days.