Role Objectives
Providing administrative support and managing the day-to-day administration of Priors Hall Park Management Limited (PHPML - MANCO). This role needs to deliver exceptional customer service, dealing with customer queries as well as ensuring efficient and effective administration and data management.
Role Responsibilities
Management Company (PHPML - MANCO)
* Maintaining customer accounts and payments including sales & purchase ledger.
* Maintaining the database accurately.
* Maintaining CRM
* Customer liaison
* Credit Control
* Dealing with customer issues in person, telephone, email.
* Liaising with Solicitors and query handling.
* Producing month end management
* Liaison with contractors.
* Updating website
Office (U&C)
* Greeting visitors.
* Processing post
* Maintaining and managing office supplies,
Note: there may be a requirement from time to time to undertake other duties and perform other roles
Role Requirements
Qualifications, Knowledge & Experience
* Demonstrable experience in a similar capacity with proven successes.
* Knowledge of customer service essential
* 3 years minimum general and financial administration experience.
* Good working knowledge of Sage 50/CRM.
* Ability to work independently and run day to day processes with guidance from the Director.
* Good working knowledge of Microsoft Office with an aptitude for learning new systems.
* Excellent interpersonal and communication skills to be able to assist a diverse client group across the business.
* A pro-active approach to work and problem solving, and the ability to spot and deal with issues as they occur.
* Good numerical understanding with high levels of accuracy.
* A pleasant and confident telephone manner.
* Ability to produce quality written work in all formats and with excellent attention to detail - letters, minutes, website posts and other internal/external communications.
* Ability to work under pressure and manage multiple deliverables in line with appropriate timeframes and deadlines.