SEND Customer Services & Complaints Officer Location: Cheshire East Working Hours: Full-time – 37 hours per week Rate per day: £320 per day (non-negotiable) Working Arrangements: Fully remote considered (must be available during office hours, Monday–Friday) We are currently supporting a local authority in Cheshire East with the recruitment of an experienced SEND Customer Services & Complaints Officer. This is a key role focused on managing and responding to SEND-related feedback, ensuring a high standard of customer service is consistently delivered. Key Responsibilities: Investigate, coordinate, and collate responses to SEND complaints, compliments, and comments Ensure all responses are compliant with the SEND Code of Practice Act as a central point of contact for SEND-related customer enquiries Work collaboratively with internal teams to gather information and provide accurate, timely responses Maintain a high standard of professionalism and sensitivity when handling complex or escalated cases Requirements: Strong experience within SEND, ideally in a complaints or customer service-focused role Sound knowledge of the SEND Code of Practice Excellent written communication skills, with the ability to draft clear and comprehensive responses Ability to manage a high-volume caseload and meet deadlines Experience working within a local authority setting is highly desirable Why work through Pertemps? By applying through Pertemps, you’ll benefit from: A dedicated consultant with access to roles nationwide and available whenever you need support A simple online registration process Attractive referral schemes and incentives Ongoing compliance fully managed for you Prompt and reliable payroll …and much more! To discuss this role in more detail, please contact Freya Joseph on 07471 306880 or email Freya.joseph@pprsocialcare.co.uk.