Job summary
We are seeking a professional, motivated, and compassionate full time Medical Receptionist to join our busy and friendly GP Surgery.
The successful candidate will be the first point of contact for patients and visitors, providing a high-quality reception and administrative service to support the delivery of patient care.
This is a key role within the surgery and requires excellent communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.
You will be comfortable interacting with the public on the telephone and face to face with a professional and friendly approach.
The busy working environment and diverse role presents an opportunity for someone that is eager to learn and work effectively as part of a team. You will have a comprehensive induction with full training for the role.
Working Pattern (compressed hours - job share open to consideration)
Monday: 8am - 6:30pm
Tuesday: 7:30am - 5pm
Wednesday: Non-working day
Thursday: 8am - 6:30pm
Friday: 8am - 6:30pm
If you would like to discuss the opportunity or arrange an informal visit, please get in touch.
We look forward to receiving your application.
Please be aware, this advert may close early without notice if sufficient applications have been received.
What We Offer
* A supportive and welcoming working environment
* Flexible working arrangements
* An opportunity to work within a well-established practice with a strong team ethos
* Free parking, access to the NHS Pension scheme and no weekend working
Main duties of the job
1. Provide a welcoming and professional reception service to patients and visitors.
2. Manage appointment bookings, cancellations, and enquiries via telephone, online and in person.
3. Process patient requests in accordance with practice protocols.
4. Register new patients and maintain accurate patient records using the clinical system.
5. Handle incoming and outgoing correspondence.
6. Liaise with GPs, nurses, and other healthcare professionals to ensure smooth patient flow.
7. Maintain strict confidentiality at all times in line with GDPR and NHS policies.
8. Support the practice team with general administrative duties as required.
About us
We have a registered list size of 14,000 patients who are expertly cared for by a comprehensive and diverse multi-disciplinary team including; GPs, GP Registrars, Nurse Practitioners, Practice Nurses, HCAs, Pharmacy Technicians, administrative, secretarial & reception staff.
The friendly and supportive working environment offers a structured and pleasant working day. Benefits of working for the practice include a competitive annual leave entitlement, access to the NHS pension scheme, commitment to continued personal and professional development and free on-site parking.
Glastonbury is a small, friendly market town set in the beautiful countryside of Somerset. The Tor dominates the landscape alongside the ruins of the Abbey around which the town was established. Glastonbury has both a medieval and spiritual history which has attracted over the years a diverse population who live alongside many long established families in the area. This all contributes to the uniqueness of the town now famous for the annual Glastonbury Festival. Glastonbury attracts complementary practices in the town; we however provide conventional family medicine as this suits the vast majority of our practice population.
Details
Date posted
16 February 2026
Pay scheme
Other
Salary
£12.68 an hour
Contract
Permanent
Working pattern
Full-time, Part-time, Job share, Flexible working, Compressed hours
Reference number
A
Job locations
Glastonbury Surgery
Feversham Lane
Glastonbury
Somerset
BA6 9LP
Job description
Job responsibilities
Main Duties & Responsibilities
* Reception desk - greet patients and respond to all enquiries
* Patient Contact - respond to patient requests via telephone, online and in person
* Appointment management - book patient appointments in accordance with surgery protocols
* Management of medical records
* Preparation of consulting rooms
* Administration of forms and documentation
* Computer Systems - use electronic systems to support with the communication and management of patient requests and medical records
* Confidentiality - maintain strict confidentiality at all times in line with GDPR and Surgery policies.
All responsibilities are shared across the team on a daily rota basis.
Job description
Job responsibilities
Main Duties & Responsibilities
* Reception desk - greet patients and respond to all enquiries
* Patient Contact - respond to patient requests via telephone, online and in person
* Appointment management - book patient appointments in accordance with surgery protocols
* Management of medical records
* Preparation of consulting rooms
* Administration of forms and documentation
* Computer Systems - use electronic systems to support with the communication and management of patient requests and medical records
* Confidentiality - maintain strict confidentiality at all times in line with GDPR and Surgery policies.
All responsibilities are shared across the team on a daily rota basis.
Person Specification
Personal Qualities
Essential
* Professional and empathetic manner.
* Motivated, reliable and punctual.
* Flexible and adaptable.
* Team-oriented with a positive attitude.
* Willing to learn new systems and work within procedures.
* Demonstrates an ability to respect and value the opinions of others.
* Ability to cope with occasional exposure to frustrated/aggressive behaviour.
Experience
Essential
* Previous experience in a receptionist, customer service, or administrative role.
* Excellent communication and interpersonal skills. Including telephone and written communication.
* Ability to work calmly under pressure in a busy environment.
* Good IT skills and experience using computerised systems.
* Strong organisational skills and attention to detail.
* Understanding of confidentiality and data protection principles.
* Ability to deal tactfully and empathetically with distressed or anxious patients and carers.
* Ability to cope with occasional exposure to frustrated/aggressive patient behaviour.
Desirable
* Experience working in a healthcare or GP surgery setting.
* Knowledge of NHS systems e.g. EMIS(Optum).
* Basic medical terminology knowledge.
Qualifications
Essential
* GCSE grade 4 or above in English & Maths
Desirable
* NVQ level 3 or equivalent in relevant studies
Person Specification
Personal Qualities
Essential
* Professional and empathetic manner.
* Motivated, reliable and punctual.
* Flexible and adaptable.
* Team-oriented with a positive attitude.
* Willing to learn new systems and work within procedures.
* Demonstrates an ability to respect and value the opinions of others.
* Ability to cope with occasional exposure to frustrated/aggressive behaviour.
Experience
Essential
* Previous experience in a receptionist, customer service, or administrative role.
* Excellent communication and interpersonal skills. Including telephone and written communication.
* Ability to work calmly under pressure in a busy environment.
* Good IT skills and experience using computerised systems.
* Strong organisational skills and attention to detail.
* Understanding of confidentiality and data protection principles.
* Ability to deal tactfully and empathetically with distressed or anxious patients and carers.
* Ability to cope with occasional exposure to frustrated/aggressive patient behaviour.
Desirable
* Experience working in a healthcare or GP surgery setting.
* Knowledge of NHS systems e.g. EMIS(Optum).
* Basic medical terminology knowledge.
Qualifications
Essential
* GCSE grade 4 or above in English & Maths
Desirable
* NVQ level 3 or equivalent in relevant studies
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Glastonbury Surgery
Address
Glastonbury Surgery
Feversham Lane
Glastonbury
Somerset
BA6 9LP
Employer's website
(Opens in a new tab)
Employer details
Employer name
Glastonbury Surgery
Address
Glastonbury Surgery
Feversham Lane
Glastonbury
Somerset
BA6 9LP
Employer's website
(Opens in a new tab)