About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the‑art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world‑class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Role Summary
Are you a confident and experienced administrator with a passion for leading teams and improving services? We’re looking for two proactive and motivated Medical Secretary / Team Leaders to join Medical Imaging.
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
This is a fantastic opportunity to co‑supervise a large and complex bookings team within Medical Imaging. Each Team Leader will oversee 2–3 modalities, ensuring smooth operations and high‑quality service delivery.
Key responsibilities include:
* Supervising and motivating booking teams to meet performance targets and fill appointment slots
* Supporting the team with day‑to‑day issues, including patient escalations and complex cases
* Managing sickness absence, performance concerns, and supporting staff wellbeing
* Conducting HR duties including recruitment, induction, and performance reviews
* Providing guidance and mentorship to junior staff, promoting a positive team culture
* Managing secretarial functions such as diary coordination, report allocation, and escalation of urgent findings
* Handling queries from GPs, patients, and other departments with professionalism and empathy
* Leading on administrative improvements including SOP writing, auditing, and service redesign
* Ensuring compliance with NHS targets, Trust policies, and data governance standards
What We’re Looking For
We’re seeking candidates who are:
* Experienced in team supervision, with a understanding of NHS administrative processes
* Organised and detail‑oriented, with excellent planning and prioritisation skills
* Confident in managing complex data and booking systems, such as CRIS, EPIC and NHS e‑Referrals
* Empathetic communicators, able to handle sensitive queries and support distressed patients and relatives
* Proactive problem‑solvers, committed to improving workflows and service delivery
Working Pattern: 37.5 hours per week. Full time, Monday‑Friday
Interview Date: Provisional Dates of 10th and 12th of March
For further information please contact: Lucy Lovering, Admin Line Manager at lucy.lovering1@nhs.net or Liz Chapman, Operations Manager at elizabeth.chapman23@nhs.net
Pay: The salary advertised for this position reflects the Agenda for Change 2026-7 rates, inclusive of a 3.3% pay award implemented from April 2026. If you join before this date, remuneration will be based on the 2025-6 pay bandings (Pay scales for 2025/26 | NHS Employers)
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
TheRoyal Devon University Healthcare NHS Foundation Trustwas established in April 2022, bringing together the expertise of both theRoyal Devon and Exeter NHS Foundation TrustandNorthern Devon Healthcare NHS Trust.
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