We are looking for an enthusiastic and highly organised Operations Supervisor to help us deliver exceptional experiences and ensure the Centre runs smoothly, professionally, and to the highest standards.
Job title: Heritage Centre Operations Supervisor
Salary: Circa £26K per annum (negotiable dependent on experience)
Hours: 37 hours per week between Monday to Sunday, 9am to 5pm Must be available weekends and occasional evening events as required
Location: Land of Oak and Iron Heritage Centre, Winlaton Mill, Gateshead
About the Role
As Operations Supervisor, you will support the Commercial Property Manager in the daily running of the Centre, overseeing operations, customer experience, team leadership, compliance, and financial controls. Your role will be central to maintaining a welcoming, efficient, and engaging environment for all visitors and staff.
Key Responsibilities
* Oversee daily operations including the café, retail, room hire, events, and facilities.
* Ensure a consistently excellent visitor experience, including managing café and retail promotions.
* Maintain and manage stock, supplier relationships, and procurement procedures.
* Lead on health and safety, cleanliness, and building presentation.
* Manage till systems and be responsible for Centre opening and closing procedures.
* Monitor staffing and catering budgets.
* Ensure accurate cash handling and financial records.
What We re Looking For
We re seeking someone with:
* Strong organisational and operational management skills.
* Experience in a customer-facing or hospitality environment, managing till functions, stock control and menu updates.
* Excellent people leadership and communication abilities.
* A proactive, hands-on approach with great attention to detail.
* Experience of managing rotas, staffing schedules, and supervising day-to-day operations.
* Understanding of health and safety, food hygiene, in a public-facing setting.
About Us
Here at Groundwork North East & Cumbria we are passionate about creating a future where every neighbourhood is thriving, every community is strong and able to shape its own destiny and no-one is held back by their background or circumstances.
We help people to carry out hundreds of diverse, locally-led projects each year. Projects that tackle climate change and help people out of fuel poverty. That bring out the best in young people by helping them to improve their local area. Projects that build stronger communities by improving green space or get people back into work and create green jobs. Projects that change people s lives now but also make our communities across our region more resilient for the future.
Why Join us?
* Be part of a supportive, friendly team that truly cares about customers and each other
* Work in a popular café that is loved by the community
* Contribute to a meaningful cause by supporting the Groundwork Northeast and Cumbria Charity
* Gain valuable experience and access opportunities for development and meaningful impact.
Closing Date: Monday June 30, 2025
Please note: We reserve the right to close this advert at any time.
Interested?
If you would like to find out more, please click the Apply button. You will be directed to our website to complete your application for this position.
Make yourself at home
We want you to be yourself at Groundwork and we value everything that makes you unique. We recognise and celebrate your difference and together we make Groundwork a special and great place to work. As a Disability Confident employer we offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role.
At Groundwork we ensure that we provide a safe environment for adults, children and young people to take part in any activity or service that we organise. We are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people we appoint are suitable to work with our children, young people and adults
This role is not eligible for UK Visa Sponsorship the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
No agencies please.