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Currently working with a fantastic Client based in Heywood. Our client is a leading Freight Forwarding and Logistics company with offices worldwide looking for a Customer Success Co-Ordinator to help manage their growing portfolio of clients.
Working hours are – Full time, Monday – Friday, 9-5
What you can expect as a Customer Success Co-Ordinator with our client:
* Company pension
* Training and development
* Free onsite parking
* A friendly and supportive work environment
Responsibilities:
The role of Customer Success Co-Ordinator will involve being the first point of contact for customers. The successful candidate will form part of a team that manages over customer accounts with which you will develop and maintain relationships with important customers.
* Obtain a thorough understanding of the business to help customers as best as possible
* Serve as the main point of contact for customers over the phone, email and in person when required
* Ensure all queries are handled in a timely manner and as accurately as possible
* Liaise with internal departments to ensure the relevant needs of accounts are met
* Establish productive and professional relationships with key personnel both internally and externally
* Maintain and develop the CRM system
* Work with an existing supplier base
* Achieve customer objectives defined by company management
Profile:
* Excellent customer service and communication skills
* Ability to build and maintain strong customer relationships
* Detail driven and adherence to deadlines
* Ability to work on own initiative, self-motivated
* Computer literate with Office and CRM systems
* Experience working in a customer facing role
* Experience with Account Management is desirable
Only applicants that are successful in being shortlisted for the role of Customer Success Co-Ordinator will be contacted.
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