About Us Kingspan Light, Air Water is a division of Kingspan Group operating in 24 home countries across the globe. We design manufacture and service natural daylighting, smoke ventilation, water, and safe storage solutions. Our solutions are designed to ensure the buildings of the future deliver more. We do this in a way that combats climate change while optimizing the benefits of daylighting, fresh clean air and sustainable water. Our purpose is to make a difference in everything we do, while improving the comfort safety and wellbeing of our buildings occupants whilst protecting our worlds natural resources. Role Overview We are seeking Customer Service Sales Advisor to join our team. This role focuses on delivering outstanding service to both new and existing customers via phone and email. It is essential for ensuring contract renewals are successfully secured and for driving new business opportunities within Kingspan. Why Kingspan? Career Growth: Access to career development programs and internal job opportunities in 80 countries. Hybrid: 3 days a week in the office and 2 at home after training period Hours: Mon-Thu 8:15am-5:00pm, Fri 8:30am-4:00pm Mentorship: Receive support and guidance from our teams to help you progress in your career. Team Culture: Be part of a collaborative, supportive, and inclusive team environment. Health & Wellness Benefits: Discounted gym memberships, eye tests and access to virtual health services. Financial Security: Attractive pension plans and life assurance up to four times your salary. Employee Perks: Employee discounts, Cycle to Work Scheme, referral bonus £1000, and more. Key Responsibilities: Handle inbound queries from existing customers via telephone and email, providing prompt and effective solutions. Resolve customer issues efficiently, ensuring satisfaction within agreed timelines. Log site visits and coordinate part orders and deliveries. Prepare and present accurate quotes to customers. Maintain high accuracy in order processing, including managing credit card transactions. Retain commercial contract customers and develop strategies to foster strong, lasting relationships. Achieve Key Performance Indicators (KPIs) set by the Service Manager. Identify and develop new business opportunities, maintaining a healthy sales pipeline for future growth. Track and record sales activities to monitor performance. Continuously develop and maintain in-depth knowledge of Kingspans products and services. Provide exceptional, professional service to both internal and external customers. Build and nurture strong relationships with key stakeholders, including field engineers. Ensure compliance with company procedures and legal requirements. What we are looking for: Five GCSEs (or equivalent), including English and Maths. Ideally 12 years experience in sales and customer service training provided Call Centre experience desirable Proven ability to meet and exceed KPIs. Strong communication skills (both verbal and written). Excellent listening skills with the ability to manage information accurately and efficiently. Exceptional organizational and planning abilities. A positive, confident, and determined approach to work. Ability to work independently and as part of a team. Ability to work under pressure and manage multiple demands. Proficient in IT and computer systems. Apply today to become part of a growing company committed to excellence. Kingspan is an Equal Opportunities Employer We do not discriminate on the basis of religion, political opinion, or any other protected characteristic. We are committed to providing equal opportunities for all candidates and selecting the best person for the job. Skills: Customer Care Sales Call Center Accuracy Benefits: Pension Fund Laptop Paid Holidays Parking Performance Bonus Group Life Assurance Staff Discounts