Job Description
You might not see them, but wires and cables make the world go round. And wherever they are, we test them — from wearable medical devices and mobile phones to cables that span oceans and scale buildings. Whether they’re strapped to electrical towers or analyzing data, our engineers test products that are advancing exciting developments in AI, sustainable energy and the electrification of everything.
We are seeking a dynamic and customer-focused Product Specialist to join our Medium and High Voltage (MVHV) Cable Systems team. This role is designed to serve as a technical liaison between our customers, sales teams, and engineering groups. The Product Specialist will play a critical role in understanding customer needs, addressing technical inquiries, and representing UL’s technical capabilities in customer engagements. This is a strategic position that supports sales efforts through technical expertise and solution-oriented thinking.
Responsibilities
* Act as the primary technical contact for customer inquiries, providing clear and accurate information about UL’s Medium and High Voltage (MVHV) Cable products and services.
* Collaborate closely with sales teams to support pre-sales activities, including technical presentations, product demonstrations, and solution development.
* Gather and analyze customer feedback and requirements, translating them into actionable insights for the product and engineering teams.
* Work with engineering and product development to ensure customer needs are considered in product design and enhancements.
* Represent UL’s technical strengths and capabilities in customer meetings, industry events, and trade shows.
* Develop and maintain technical documentation, FAQs, and training materials to support internal and external stakeholders.
* Monitor industry trends and competitor offerings to inform product strategy and positioning.
* Enhance and advance a zero-incident safety culture and behavior. Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
* Performs other duties as directed.
* Willing to travel over 50-75% to customer’s facilities and job site, including global travels.
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Qualifications
* Bachelor’s degree in Engineering, Computer Science, Business, or a related field. Advanced degree or technical certifications are a plus.
* 5-8 years of relevant experience in a technical customer-facing role, such as product support, technical sales, or solutions engineering.
* Strong understanding of product development processes and technical concepts.
* Very good level of English language.
* Excellent communication and presentation skills, with the ability to explain complex technical topics to non-technical audiences.
* Proven ability to collaborate across cross-functional teams and manage multiple priorities.
* Able to handle multiple assignments concurrently without direct supervision.
* Customer-centric mindset with a proactive approach to problem-solving.
* Experience in the testing, certification, or compliance industry is a plus. Knowledge and experience in related industrial and international standards for MV/HV cable systems, including but not limited to ICEA/AEIC, IEEE, IEC, and CIGRE standards.
* Working experiences in medium and high voltage (MVHV) cable systems, MVHV or high power laboratories, manufacturers, utilities, developers, EPCs, is a plus.
Total Rewards: We understand compensation is an important factor as you consider the next step in your career. This position is eligible for additional bonus compensation. This position also provides benefits such as: UL University training programs, 2 extra holidays for volunteer work, and many more!
About Us
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
About The Team
You might not see them, but wires and cables make the world go round. And wherever they are, we test them — from wearable medical devices and mobile phones to cables that span oceans and scale buildings. Whether they’re strapped to electrical towers or analyzing data, our engineers test products that are advancing exciting developments in AI, sustainable energy and the electrification of everything. That’s why we’re looking for ambitious people who want to work on diverse, dynamic projects that help to create a safer and more sustainable future. Join our team, spark innovation and spark the next generation of safety science.