About The Role
We’re looking for an organised, patient‑focused Patient Pathway Coordinator to join our friendly administration team at Practice Plus Group. In this vital role, you’ll be the first point of contact for patients and healthcare professionals — making sure every patient’s journey runs smoothly from referral to treatment.
You’ll be joining a collaborative and supportive team that plays a key role in ensuring our Outpatient clinics and Theatre lists are managed efficiently and filled to capacity. Every day brings new challenges, and you’ll have the satisfaction of knowing your work directly contributes to improving patient access to high-quality care.
This role is based on a 37.5‑hour working week, with 8‑hour shifts scheduled between Monday and Sunday. Working hours operate on a rota basis and may include weekend working.
Typical shift patterns include:
* 09:00 – 17:00
* 08:00 – 16:00
* 06:00 – 14:00
* 12:00 – 20:00
As the role may provide support across different areas, working hours may vary depending on service needs. Until we confirm where additional support is required most, applicants should be aware of the potential for varied shift patterns. Upon a successful interview, the agreed working shift pattern will be confirmed with the successful candidate.
What you’ll be doing
* Deliver a professional and courteous service to patients, ensuring every interaction reflects our patient‑centred approach.
* Manage calls from patients, GP surgeries, and hospital staff, providing clear and helpful advice about appointments and procedures.
* Coordinate and book Outpatient clinics and Theatre lists, ensuring all slots are fully utilised and scheduling adheres to booking guidelines.
* Process referrals, manage waiting lists, and ensure accurate and timely updates to patient records on our systems.
* Prepare and distribute patient notes to the relevant teams, ensuring all documentation is complete and accurate.
* Proactively identify and resolve issues that may affect clinic capacity or waiting times.
* Work closely with clinical and administrative colleagues to ensure a seamless patient experience.
This is a varied, fast‑paced role where you’ll make a real impact on patient satisfaction and operational efficiency.
What we’ll look for in you
* Excellent communication skills, with the confidence to handle a high volume of calls in a professional and reassuring manner.
* Strong computer and data entry skills, including experience with Microsoft Office and Patient Administration Systems (or equivalent).
* The ability to stay calm under pressure, prioritise effectively, and work accurately to deadlines.
* A proactive, team‑oriented attitude with a commitment to delivering excellent service to patients.
* An understanding of confidentiality, data protection, and information governance.
What you can expect in return
* A salary of £25,104.35 per annum.
* Work 37.5 hours a week; 8‑hour shifts scheduled between Monday and Sunday.
* An extensive range of wellbeing and lifestyle benefits.
* 25 days annual leave (increasing with service) plus bank holidays.
* The support you need to grow in your role.
Applicants must have the right to work in the UK.
Our employment offers are subject to receipt of satisfactory pre‑employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities.
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