Salary: £25,000.00 per year
Job Types: Full-time, Permanent
Work Location: Role is office based – Team Valley, Gateshead
Job description:
We're looking for bubbly, positive, customer-focused sales pros to join our fast-growing Member Experience Team at 'Team RH' HQ in Gateshead.
This isn't your standard customer service gig. You'll be guiding, supporting, and empowering our members as they use the 'Team RH' Plan and App to achieve long-term goals and improved health. You'll also be spotting sales opportunities and promoting our products, all through digital conversations.
37.5hrs – Mon – Sun, Fully Rotational
Who we are:
We're Team RH, a no-nonsense wellness brand based in the Northeast, on a mission to make sustainable fat loss achievable, affordable, and accessible. We don't do fluff, we do facts, accountability, and long-term success. But we're not just a wellness brand – we're a tech team, too. We built the Team RH App from the ground up, in-house, with one goal: give people tools that actually help. From food tracking and tailored coaching to goal setting and no-nonsense data, it's everything members need to stay on plan and make real progress.
We're real people, helping real people. No egos. No buzzwords. Just a smart product and a team that genuinely gives a s**t.
Key responsibilities:
* Deliver fast, helpful member support across digital channels (messages, voice notes, etc.).
* Build genuine rapport with members and provide personalised advice.
* Promote products and services where appropriate.
* Proactively spot issues and suggest solutions.
* Keep members engaged, motivated, and on track with their goals.
* Offer lower-level coaching and plan guidance based on each member's profile.
* Support ongoing member success and retention.
What We're Looking For:
* 2+ years' customer sales experience (preferred).
* Excellent communication and people skills.
* Fast and accurate typing skills.
* Confidence using digital platforms (DMs, chat, voice notes).
* A sharp, sales-savvy mindset.
* The ability to handle difficult conversations with empathy and clarity.
* A passion for helping others improve their health and achieve personal goals.
* Strong multitasking and time management in a fast-paced environment.
Benefits
* Free On-site gym
* Free parking
* Casual dress
* Pet friendly office (pooches often roaming)
* Company events
* Employee discount
* Health & wellbeing programme
* Company pension
If you're passionate about people, confident in sales, and ready to make a real difference, we'd love to hear from you.