About Us PHL is one of Europes largest forklift truck wholesalers. We prepare and sell forklifts and material handling equipment to dealers worldwide. We have a busy and growing site in Basingstoke with nearly 1,000 machines. We are expanding and improving our technical operations, and we are looking for someone to support our engineering team. Role Overview We are looking for a Technical Plant Support Technician to join our team in Basingstoke. This role is mainly office-based and focused on technical plant support, using a computer, service systems, and technical manuals. You will help our engineers (especially those working on the road) by supporting them whenever they need help. You may also speak to customers when needed to solve some issues. We are ideally looking for candidates with experience in the material handling industry; however, applicants from a plant machinery background will also be considered. Key Responsibilities Provide technical support to engineers working on-site and, in the field (road engineers) Help diagnose faults and breakdowns Read and understand wiring diagrams, hydraulic /diagrams, and technical manuals Support with service software / laptop diagnostics tools Speak with customers to understand machine problems and help find solutions Liaise with manufacturers / suppliers for additional technical advice when needed What Were Looking For Experience in forklifts OR similar machinery, such as: Plant machinery / construction equipment Agricultural machinery Heavy equipment Material handling equipment Industrial machines with electrical systems Benefits Sick pay 20 days holiday 8 bank holidays Free on-site parking This is not an IT Support position. The role is to provide technical support to our forklift engineers who are working on the road, helping them diagnose issues and find the right solutions.