We are looking for a Technical Support Engineer to manage and support all IT Services and infrastructures across multiple sites in a diverse geographical location - based from our East Midlands Gateway office, you'll be covering the Midlands area of the UK. Your Role Our IT department supports Kuehne and Nagel nationally and is critical in keeping our business moving. As a Technical Support Engineer, you'll offer a dynamic approach in a proactive-reactive service oriented environment. The role is for the most part primarily focused on the provision of proficient 1st to 3rd level technical support, covering the support of areas such as (but not limited to) comms cabinet management; client devices (hardware/software/OS); WAN; LAN; telephony; WLAN; servers; compliance (AV/WSUS); power (UPS/ATS etc); all within wider Corporate governance. As such the role requires an acute technical awareness, demonstrating a keen ability to embrace emerging and proven technologies whilst at the same time retaining an understanding of legacy systems and their subsequent dependencies within Kuehne & Nagel. Your Responsibilities - To provide technical support and guidance on all supported systems. - To play an active role in supporting the user base, team members and colleagues. - Build of new client devices to support device replacements, and new starter handovers. - Complete asset sanitisation of leaver or replacement client devices in accordance with KN policies. - Take a lead on project work within the team, helping to manage and co-ordinate deployments across our user base. - To ensure that systems availability is maintained in accordance with established service levels. - Management and ongoing updating of TOPdesk call queues in accordance with agreed SLAs. - To work collaboratively across the UK and Global IT departments to share the required knowledge and tools to enable the business to function. Your Skills and Experiences - Demonstrable experience in a similar environment is expected - Knowledge of standard client device support and configuration including those which are used in non-administrative business operational environments and knowledge of standard service systems device support and configuration, including data and systems recovery - An understanding of modern network topologies and technologies including commercial telephony systems as well as fundamental awareness of hardware and software security tools; including RF/Wireless device lockdown; patch management and endpoint analysis - Knowledge of current standard applications and specific IT Infrastructure application support processes required to enable the business function - Strong communication skills at all levels and a strong customer focus - see the customer (user) as a priority - An analytical approach with an ability to troubleshoot and resolve all IT issues, work proactively and pre-empt issues before escalation - Able to work autonomously as well as being an enthusiastic team player LI-DM1 Good Reasons to Join If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory KuehneNagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation. Kuehne Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.