Job Summary
As a Care Coordinator, youll play a key role in ensuring that our clients receive consistent, personalised high-quality care. This is a dynamic position requiring excellent organisation, problem-solving, and communication skills within a fast-paced environment.
Key Requirements
* Previous experience in a care coordination or similar administrative role within health or social care.
* Strong IT skills and proficiency in Outlook, Word, and Excel.
* Ability to prioritise tasks and manage competing demands under pressure.
* Excellent communication and interpersonal skills.
* A strong commitment to person-centred care and high standards of service.
Main Duties
* Effectively coordinate and maintain Support Workers\' rotas, ensuring continuity of care and appropriate client-staff matching.
* Allocate fully trained staff in line with client-specific care requirements.
* Respond efficiently to telephone and email enquiries.
* Use care planning and rostering systems such as People Planner and Access Care Planning (ACP).
* Liaise with clients, families, healthcare professionals, and colleagues to ensure seamless service delivery.
* Respond to changes in care requirements or scheduling swiftly and professionally.
* Provide regular support and supervision to the care team.
* Participate in the on-call rota as part of a shared team responsibility.
* Hold a valid UK driving license, access to a vehicle, and the ability to obtain business insurance.
About Us
Caremark Rotherham & Sheffield are seeking a dedicated and compassionate Care Coordinator to join our experienced management team. We proudly deliver high-quality support to children and adults living with complex needs in the community and are rated Good by the CQC.
Details
* Date posted: 21 August 2025
* Salary: £28,000 a year
* Contract: Permanent
* Working pattern: Full-time, Flexible working
* Reference number: L0111-25-0002
* Job locations: Fusion At Magna, Magna Way, Rotherham, South Yorkshire, S60 1FE
Job Description
Responsibilities
* Reports to: Care Manager
* Summary of role: To ensure all client visits are allocated, to recruit suitable Care and Support Workers and to maintain appropriate office procedures.
* Principal responsibilities: Answering all incoming telephone enquiries; Recruitment and vetting of Care & Support Workers; Processing new client referrals; Preparing documentation for Case Leaders; Permanent allocation of Care & Support Workers to client visits; Administration of Individual Care & Support Agreements; Maintaining client and worker files; Maintaining computer systems and records; Ensuring compliance with office procedures; Wage and invoice assistance; Production of reports and management information.
Person Specification
Essential
* GCSE Grade A-C in English & Maths
* Computer literate and able to use Outlook, Word, Excel and other computer systems
* Background in the care sector coordinating rotas
* An excellent professional communicator
Desirable
* Level 3 NVQ Health & Social Care Qualification or any other related subject
Disclosures
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.
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