At Money Matters, we believe everyone deserves financial security, a warm home and access to high-quality advice when they need it most.
About the Role
You will provide practical advice and support to individuals and families experiencing financial hardship, helping them to:
* Reduce household energy costs
* Access grants, discounts and energy assistance schemes
* Maximise income through welfare benefits and financial support
* Improve budgeting and financial capability
* Address debt and financial difficulties
* Access the support they are entitled to
You will manage your own caseload, maintain accurate records and work collaboratively with partner organisations to achieve positive outcomes for clients.
Qualifications
* Experience providing welfare rights, money advice, debt advice or related advice services
* Good knowledge of Universal Credit and other social security benefits
* Experience supporting clients with income maximisation and benefit applications
* Strong communication and interpersonal skills
* Excellent organisational and case management skills
* A person-centred and compassionate approach
* Good IT and digital skills
Experience providing energy advice would be advantageous but is not essential.
A PVG Disclosure is essential for this position.
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