Overview
Housing Coordinator role at Sage Homes
Location: Northampton (Hybrid - 3 days in the office per week). Contract: Permanent. Salary: 30,000 - 31,000 + 10% annual bonus.
About the role
We are looking for a Housing Coordinator to join Sage Homes and support the delivery of high-quality, customer-focused housing services. In this role, you will handle enquiries, maintain accurate records, support building safety, and provide essential admin support across our Housing Operations teams. It’s a great opportunity to develop your skills, work collaboratively, and make a real impact in a fast-paced environment.
This role is based at our Northampton office 3 days per week and if required 2 days from home.
Responsibilities
* Act as the first point of contact for housing operations enquiries, managing triage and responding or redirecting queries appropriately.
* Maintain accurate records in Sage's CRM, support general admin tasks, and ensure efficient case and document management.
* Track KPIs and case data, generate reports, and support the Head of Housing Operations in identifying performance improvements.
* Assist with tenancy reviews, mutual exchanges, and customer communications, ensuring records are updated and accessible formats are used.
* Lead on admin tasks such as repairs, inspections, and contractor coordination to maintain safe and well-managed housing blocks.
* Contribute to team development, onboarding, audits, and service enhancements through collaboration and continuous improvement initiatives.
About you
* Proven experience in administrative or customer service roles, ideally within social housing or a similar service-oriented environment.
* Solid understanding of housing management principles, tenancy processes, and relevant legislation such as the Housing Act 1985 and Localism Act 2011.
* Skilled in using CRM systems, housing databases, and Microsoft Office applications—especially Excel—for data analysis and reporting.
* Excellent written and verbal communication abilities, with confidence in engaging diverse audiences including customers and stakeholders.
* Strong organisational skills with the ability to manage multiple tasks, prioritise effectively, and maintain accurate records in a fast-paced setting.
* Familiarity with housing regulations, data protection standards, and best practices in record-keeping and service delivery.
* Benefits include: 25 days holiday + 1 extra day per year of service up to 5 years; annual discretionary bonus; health cash plan; study support; wellbeing support; charity fundraising match-funding up to £1,000.
We believe that investing in our people is key to our success. Our benefits are designed to support your well-being, professional growth, and work-life balance, ensuring you feel valued and empowered to make a difference every day.
Employment details
* Seniority level: Associate
* Employment type: Full-time
* Job function: Customer Service
Note: This job description reflects Sage Homes' current requirements and may be subject to change.
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