Despatch Assistant
We have two excellent opportunities for flexible and proactive team players with strong interpersonal skills to join our busy Despatch team.
Position:
Despatch Assistant (1959)
Location:
Honiton
Hours:
Part time – 21 hours per week
Salary:
£12.21 per hour
Contract:
Fixed Term Contract until 16th January 2026
Closing date:
Monday 23rd June 2025
The Donkey Sanctuary is an international animal welfare organisation, offering care and protection to donkeys worldwide. Our vision is a world where every donkey has a good quality of life, and our mission is to improve the lives of donkeys every day. We aim to achieve this by transforming the lives of donkeys in need worldwide through greater understanding, collaboration, and support, and by promoting lasting, mutually life-enhancing relationships.
As a Despatch Assistant, you will contribute to the effective running of the department by accurately processing Donkey World Limited stock orders for supporters and depots of The Donkey Sanctuary, and working collaboratively to ensure the timely collection and dispatch of internal and external post.
About you:
* Outstanding customer service skills
* Excellent organisational skills
* Ability to multi-task while maintaining accuracy and attention to detail
* Proficient IT skills (Word, Outlook, Excel)
* Ability to work as part of a team and on own initiative
* Previous experience in retail and/or a despatch environment
* Full valid driving licence
About the role:
* Assisting with unloading and stocking of trading items, and accurately receiving deliveries
* Assisting with picking and dispatching goods to supporters, the Gift Shop, DAA sites, and international centres
* Moving stock electronically in Open Logistics from warehouse to recipients
* Packing items for posting
* Delivering and collecting mail, assisting with outgoing post
* Supporting supporter inquiries via CRM system and updating records
* Assisting with stock checks and supporting the Despatch Manager and team
What we offer:
Based at Brookfield Farm, East Devon, an area of outstanding natural beauty. We have two fixed-term contracts starting as soon as possible, until 16th January 2026:
* 21 hours/week over 5 days, 10:00-15:00, Monday to Friday
* Or 35 hours/week, core hours 08:30-16:30, Monday to Friday
Flexibility to work beyond these hours during peak times is desirable. Please specify which contract you are applying for.
Benefits include:
* Competitive pension
* Life assurance
* 31 days holiday (including Bank Holidays), rising to 34 with service
* Wellbeing support, Pilates classes, health plan, discounts, 24/7 GP and counselling, free parking, subsidised restaurant and shop
Closing date: Monday 23 June 2025. The Donkey Sanctuary is an equal opportunity employer and committed to safeguarding. All applicants will undergo safer recruitment processes, including DBS checks where required.
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