PCSO’s are a crucial link between local neighbourhoods and the Police, as they provide a visible presence within their local communities. PCSO’s conduct patrols to help prevent crime, keep people safe from harm and increase community trust and confidence. Within the role you’ll become an integral member of the neighbourhood that you work in. As a PCSO, you can expect to: • Connect with communities, empowering and encouraging them to become more involved with the policing of their area. As part of this you will represent West Midlands Police at local events, conduct meetings within the community and deliver presentations at schools. • Identify and understand key issues and crimes and work with the public to remove and prevent these. • Understand the diversity and demographics of your community and find ways to engage with harder to reach community members. • Be able to talk to community members about the issues affecting them • Maximise opportunities to gather intelligence about harm and criminality through enhanced relationships with the community, partners and colleagues • Work with partners to deliver agreed objectives This role requires applicants to work 36.5 hours per week, covering a shift pattern spanning from Monday to Sunday including evening and weekend work. Shift patterns vary with cover between 08:00hrs – 00:00hrs. As a PCSO, you’ll receive a comprehensive training programme to give you the knowledge, skills, and confidence you need to support our communities. This includes: • Initial classroom training covering law, powers, personal safety, first aid, safeguarding, and communication skills. • Practical, on-the-job training alongside experienced officers and PCSOs, learning how to patrol, engage with the public, and respond to incidents. • Community engagement skills, including conflict resolution and problem-solving. • Continuous professional development throughout your career, with opportunities to build specialist skills and progress within West Midlands Police. Your training is fully funded and designed to prepare you for a meaningful role where you’ll make a real difference in people’s lives from day one. A career as a Police Community Support Officer is a great foundation for your future in policing. Many PCSOs go on to: • Progress into a Police Constable role through internal recruitment opportunities. • Develop specialist skills in areas such as crime prevention, youth engagement, or safeguarding. • Take on leadership or mentoring roles within neighbourhood policing teams. Whether you want to grow within the PCSO role or use it as a stepping stone into becoming a Police Officer, you’ll have access to training, support, and clear career pathways within West Midlands Police. • Vetting – Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.