What's involved with this role: Job Title: Customer Service Centre Admin Advisor Ref: K&C 5270330 Pay rate: £17.73 per hour PAYE Basic DBS is required for this role. The role: Are you passionate about delivering outstanding customer service? We’re looking for a friendly, proactive Customer Service Advisor to be the first point of contact for residents and customers across all channels — phone, face-to-face, email, digital, and more. This involves providing help, information, advice and redirection to all people who contact by ensuring that information and advice provided is straightforward, relevant, accurate and accessible to all sections of the community. Key responsibilities: Welcome and assist customers at reception and self-service areas, signposting to the right services Communicate clearly and professionally, including supporting BSL users and language interpreters Manage admin for refunds, contracts, referrals, and permits, ensuring customer satisfaction and safeguarding Handle enquiries, complaints, payments, and admin tasks accurately and efficiently Work closely with teams across the organisation to ensure a seamless customer experience Update Council systems and records accurately to meet audit standards Maintain data privacy and adhere to council policies and standards Handle complex enquiries and complaints with tact, offering guidance and alternatives What the client is looking for: Excellent written and spoken English to handle complex, technical enquiries Ability to manage high volumes of calls, emails, post, digital, and face-to-face contacts professionally and efficiently Ability to resolve issues with diplomacy and active listening, ensuring customers feel valued Knowledge of local authority services, regulations, and Council offerings with a willingness to learn Strong problem-solving skills to deliver tailored solutions for diverse needs Ability to complete tasks proactively while maintaining positive relationships with colleagues and contractors Proficient in IT, including Microsoft Word, Excel, Outlook, and Dynamics CRM365, with the ability to learn new systems quickly How to Apply Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. "XI JE Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.