Assistant Director of Operations, Coordination and Integrated Care
Band 8d
Main area Assistant Director of Operations, Coordination and Integrated Care Grade Band 8d Contract Permanent Hours Full time - 37.5 hours per week Job ref 020-AC043-0626
Site Vantage Point House Town Cwmbran Salary £95,773 - £110,448 Per Annum Salary period Yearly
Closing 24/06/2026 23:59
Job overview
This role will be based in Vantage Point House, Cwmbran.
The Assistant Director of Operations, Coordination & Integrated Care is a senior leadership role responsible for the delivery, performance and ongoing development of Emergency Medical Service Coordination and Remote Integrated Care services, delivered through Clinical Contact Centres.
The post-holder will provide strategic and operational leadership, ensuring services meet national, organisational, quality and financial standards while driving improvement and transformation.
Working as part of the senior operations team, the role includes leading multidisciplinary teams, managing significant resources and budgets, and contributing to the strategic direction of services across Wales.
The post-holder will also participate in the Gold/Strategic on‑call rota and represent the organisation at a local and national level.
Main duties of the job
The post-holder will lead the delivery of Emergency Medical Service Coordination and Remote Integrated Care services, ensuring high‑quality patient care and performance against national standards. They will provide strategic leadership to multidisciplinary teams, including direct line management of senior operational leaders, and drive service improvement, transformation and redesign using performance and quality data.
The role includes leading operational planning and contributing to the Integrated Medium Term Plan, managing budgets and resources to ensure financial balance, and developing strong partnerships with Health Boards, commissioners and wider stakeholders. The post-holder will undertake Gold/Strategic Commander on‑call duties, including leading the response to major incidents, and will deputise for senior leaders while representing the organisation at senior forums.
Working for our organisation
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world‑class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient‑facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under‑represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.
Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.
In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.
Detailed job description and main responsibilities
This is a senior leadership role within the Operations Directorate, with responsibility for delivering high‑quality, safe and effective coordination and integrated care services. The post-holder will provide strategic and operational leadership, manage performance, lead service improvement and transformation, and work in partnership with internal and external stakeholders to support delivery of organisational priorities.
The role includes leadership of multidisciplinary teams, accountability for resources and service outcomes, and participation in senior decision‑making, including Gold/Strategic on‑call duties.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Person specification
Qualifications and/or Knowledge
* Masters level qualification in a relevant subject or equivalent experience working at a senior level in a service delivery environment.
* Full UK driving licence.
* Registered Nurse or Paramedic.
Experience
* Senior management experience in an operational emergency service delivery environment.
* Evidence of adopting best practice in devising and implementing change management programmes and associated.
* Experience of business planning, objective setting and performance management.
* Experience of working in partnership with staff side and understanding the principles of partnership working.
* Demonstrable record of delivering service improvement.
* Proven ability to define operational strategy and plans.
* Senior management experience in an ambulance environment.
* Senior management experience in a contact centre environment.
Values
* Positive attitude towards learning and development, demonstrated by a record of continuing professional development.
* Understanding of and demonstrable commitment to equal opportunities as an employee and as a provider of service to the public.
* Commitment to the development of managers and staff.
Aptitude and Abilities
* Awareness and understanding of the Trust’s purpose and values and of the key objectives set out in the IMTP. Proven track record in delivering operational and cultural change.
* Ability to work under pressure to achieve tight deadlines.
* Proven leadership and team working skills.
* Proven ability to motivate and inspire staff.
* Ability to handle detail within strategic plans and make informed decisions and judgements.
* Excellent written and oral communication and the ability to give clear directions and explanations.
* Ability to successfully network with senior colleagues internally and in other agencies and emergency services.
* Ability to manage performance and implement quality systems Ability to assess risks, anticipate difficulties and successfully address them.
* Understanding of the WAST modernisation agenda.
* Ability to learn, listen and seek further information when appropriate.
* Innovative creative thinker.
* Proven ability to be resilient under pressure.
* Ability to delegate appropriately.
* Standard Keyboard Skills.
* Ability to speak Welsh
The Trust actively seeks to recruit and appoint people currently under represented in the workforce. This includes women, people with disabilities, LGBT, and those from minority ethnic groups. All staff are encouraged and supported to learn Welsh. Please be sure to provide full contact details for all referees, including email addresses where possible. Failure to do so may result in significant delays in your application.
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self‑assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
Employer certification / accreditation badges
The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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