Overview
Freedom Leisure is a leading charitable leisure trust that improves lives through health, wellbeing and community. With over 130 centres across England and Wales, we create welcoming, inclusive spaces that inspire people to feel good every day.
Responsibilities
Customer Service & Reception
* Welcome all visitors with a smile in a friendly and professional manner.
* Handle enquiries, bookings and memberships face-to-face, online and by phone.
* Accurately operate booking, till and membership systems.
* Provide up-to-date information on centre facilities, classes and promotions.
* Maintain a tidy, inviting reception area and ensure high standards of presentation.
Café & Retail Service
* Prepare and serve hot and cold drinks, including barista‑style coffee.
* Offer a range of light snacks and pre‑packaged food items.
* Always ensure compliance with food hygiene and health & safety standards.
* Replenish café stock and vending machines as required.
* Keep café spaces clean, well‑organised and customer friendly.
Teamwork & Operational Support
* Work as part of a collaborative, multi‑skilled team.
* Support the delivery of events and activities within the centre.
* Follow Freedom Leisure’s policies on safeguarding, health & safety and customer care.
* Participate in relevant training and ongoing professional development.
Requirements
Must‑have
* Passionate about delivering outstanding customer service.
* Comfortable using till systems and handling cash/card payments.
* Barista experience is desirable but training can be provided.
* Able to multitask and remain calm in a busy environment.
* A proactive, flexible and reliable team player.
Desirable
* Previous experience in a customer‑facing role in leisure, fitness or community service settings.
* Hospitality or Retail experience delivering customer excellence.
Hours & Salary
37 hours per week, Monday – Sunday (rota basis). Salary up to £23,555 per annum. Closing date: 17th October 2025.
Benefits
* My Staff Shop scheme – discounts on cinema tickets, travel bookings, e‑vouchers, gift cards and more.
* Discounted Staff membership (including family members).
* Incremental holidays.
* Employee Assistance Programme – 24/7 confidential counselling.
* Company pension.
* Various insurance and saving schemes.
* Financial advice.
* Cycle‑to‑work and car leasing tax‑efficient schemes (salaried staff only).
* Fully funded training and career progression opportunities.
Freedom Leisure is an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.
J-18808-Ljbffr