Sales Support Coordinator
Horley - Office based
8.30 - 5.30 Monday to Friday
£29,000 to £31,000
Overview
A well-established business is seeking a motivated Sales Support Coordinator to join its busy Sales team in Horley. This role plays a key part in supporting customers by managing quotes and orders efficiently from initial enquiry through to delivery, while delivering an excellent customer experience.
Day-to-day, you'll:
* Process customer quotes and orders accurately across multiple channels
* Manage inbound calls and customer enquiries in line with service levels
* Follow up on quotes and support quote-to-order conversion
* Supervise inboxes and respond to customer queries
* Build strong customer relationships and manage expectations
* Escalate issues where necessary and ensure accurate order processing
* Liaise with internal teams including Warehouse, Logistics, Finance, Purchasing and Sales
What We're Looking For:
* Previous experience in a fast-paced customer service or sales support role
* Strong communication skills and professional telephone manner
* Excellent attention to detail and organisational skills
* Ability to work effectively in a team environment
* Experience using CRM systems, Microsoft Office, or knowledge of the plumbing/technical industry would be advantageous.
Benefits include:
* Competitive salary of £29,000 - £31,000
* 25 days holiday plus bank holidays
* Free onsite parking
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
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