I am looking for a Sales Customer Support Executive to join my client’s dynamic Sales team at their Basingstoke headquarters. This is a customer-facing, commercially focused role, supporting both UK and international accounts while working closely with their field sales teams.
Key Responsibilities
* Support UK and Export customers as part of the Internal Sales team
* Build, maintain, and grow strong relationships with new and existing customers
* Work closely with the external field sales team to support sales activity
* Proactively engage customers via phone and email
* Identify new product opportunities and manage sales proposals
* Process and track customer orders accurately and efficiently
* Complete new customer account setup and onboarding
* Maintain accurate customer data within CRM systems (VECTA)
* Use product literature, videos, promotions, and marketing materials to drive sales
About You
You’ll be customer-focused, confident, and commercially minded, with a genuine enthusiasm for building relationships and supporting sales growth.
Experience & Skills:
* Previous customer service or telephone sales experience (preferred)
* Proficient in Microsoft Outlook and Excel (essential)
* Experience using CRM systems is advantageous (e.g. Opera, VECTA)
* Additional language skills are an advantage (French or German preferred but not essential)
* Cultural awareness of European markets is beneficial
What’s on Offer
* Competitive salary
* 24 days annual leave plus bank holidays
* Company pension scheme
* Life insurance
* Hybrid working (up to 2 days per week from home)
* Eligibility for company bonus scheme after 3 months