Visitor Experience Officer - Torpoint Summary Important notice In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy. Being a Visitor Experience Officer for the National Trust is all about people – connecting with them, inspiring them, and making sure they have the best possible day when they come to visit. Salary: 10,717.20 pro rata (FTE 26,793 per annum) Contract: Permanent Hours/working pattern : 780 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. As Antony is only open on Tuesdays, Wednesdays, and Thursdays from April to October, as well as Bank Holidays, Sundays from the end of May and to the end of August, and occasional other days, we expect most of the hours to be weighted towards when Antony is open to the public, with fewer working hours between November and March. Working location: This role is based at Antony House, located in Torpoint, Cornwall. Due to it’s location, it’s likely you will need your own transport to get there. What it's like to work here Antony House is part of the Tamar Valley Property Group which includes Buckland Abbey in Devon and Cotehele in Cornwall. Antony is still home to the Carew Pole Family and tells the story of a family who became caught up in the extraordinary events of the English Civil War and is believed to be one of the finest surviving Queen Anne buildings in the West Country. The Repton designed landscape garden has sweeping views which includes a formal garden with topiary and modern sculptures. Find out more about Antony House by visiting our property website. What you'll be doing As Visitor Experience Officer, your main focus will be on providing a great service for visitors. With your team, you’ll be welcoming people and inspiring them to really get to know Antony House. This might include devising and running events and activities, and creating interpretive displays and other ways of bringing the place, and its stories, to life for everyone who comes here. You'll encourage visitors to take a closer look at artworks or precious objects cared for by the Trust. Who we're looking for Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below: an understanding of visitor engagement, inclusive interpretation, and audience development in cultural or heritage settings teamworking and leadership skills to support and develop staff and volunteers organisational and co-ordination skills to manage bookings, events, and day-to-day visitor operations financial awareness, including budget monitoring and resource planning awareness of health and safety, safeguarding, and accessibility standards Additional criteria for all other applicants. We'd love to hear from you if you’re: used to multiple deadlines and managing your own workload skilled in organisation and planning, with a good eye for detail good at talking to, and getting on with, all kinds of people a hard-working and committed team player comfortable with IT: Microsoft Office, as well as web and social media experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials familiar with health and safety procedures The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme (for roles that meet the salary criteria) Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places Click here to find out more about the benefits we offer to support you.