Lead Generation Team Manager
Working Monday to Friday, 37.5 hours per week.
£32,926 plus a competitive bonus structure.
We are recruiting a Team Manager to join the Lead Generation team in our Tamworth Contact Centre.
As a Lead Generation Team Manager, you will lead and motivate a team of up to 12 Lead Generation Executives. You will be directly accountable for the recruitment, selection and ongoing performance and development of your team, creating a culture of empowerment where every sales and service opportunity is realised.
Typical Responsibilities
- Directly manage and motivate up to 12 Lead Generation Executives, ensuring each individual reaches their maximum potential.
- Support the Operations Manager in delivering the strategic plan for the department and participate in projects as required.
- Identify opportunities to improve revenue and customer experience.
- Drive sales pipeline prospecting.
- Energise the team to fully participate in incentives and process improvements, ensuring they understand clear goals.
- Coaching, advisory, coordinating and delivering as required.
- Communicate goals and objectives clearly and deliver important messages to the team.
- Set KPIs aligned to business objectives, covering sales, service, cost, employee engagement and customer satisfaction.
About You
- Natural people person and problem solver with a real drive to deliver results, with a minimum of 2 years’ experience at team manager or supervisor level, ideally in a contact‑centre environment managing a sales‑based team.
- Results‑orientated, confident, self‑motivated, positive attitude, and strong commercial awareness.
- Customer‑centric approach in all dealings with customers, peers, staff and suppliers.
- Proactive feedback giver and receiver, championing a coaching culture.
- Computer literate, confident user of Microsoft Office applications such as Excel, Word, PowerPoint.
- Excellent communication, influencing and negotiation skills, both written and verbal.
- Outstanding planning and organisational skills, able to work under pressure and prioritise in a deadline‑driven environment.
- Role model the company values at all times.
- Ability to build and maintain good working relationships at all levels.
- Leads, inspires and promotes confidence within a team.
- Exceptional customer handling skills and strong problem‑solving capabilities.
Benefits
- Competitive salary.
- Discounts on a wide range of food and award‑winning products.
- Generous holiday allowance with the option to purchase additional days.
- Recognition awards and incentives.
- Pension scheme.
- Career development opportunities within a large, growing organisation.
Diversity & Inclusion
At Brakes everyone is welcome. We celebrate the unique talents of each colleague and are committed to fostering a diverse and inclusive culture where everyone has a voice, feels appreciated and has equal opportunities. We do not simply look at your CV; we focus on who you are and your potential. If you need adjustments to our recruitment process, our resourcing team will support you.
