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Want a 3D Career? Join Norgine.
At Norgine, our colleagues Dare themselves to be different and try new things, Drive to achieve their goals and beyond, and Develop themselves and their community.
We call it the 3D career at Norgine and it offers you a fully-rounded experience with no limits.
Bring everything about yourself that you're proud of, whether that's your passion for making a difference, focus on others' well-being, or intellectual curiosity to unleash in a fast-paced environment and supportive community.
In return, get a sense of belonging, a long-term career with ongoing development and upskilling, and a company that cares about people's wellness as much as you do.
Because at Norgine, we transform lives with innovative healthcare solutions.
We have an exciting opportunity for a Application Support Analyst o join Norgine.
The person holding this position will report to the Head of IT.
The core responsibility-
The Application Support Analyst is the day to day Technical Owner of the Enterprise Systems that they support. They are responsible for troubleshooting Application layer issues, initiating and coordinating with various teams across the business to resolve issues. They will also lead any root cause analysis activities and remain responsible for managing systems to ensure that they are maintained to avoid issues and remain validated. The job holder is responsible for maintaining GxP Systems/Applications which are used by the business functions within the approved Software Development Management Lifecycle.
This role is a 12 month FTC role.
If you want a multi-dimensional 3D career in a leading healthcare organisation, join us.
Requirements
The job holder will be responsible for day to day management of their systems to ensure that they are:
Managing issues as they arise and providing resolutions or workarounds that maintain the validated state of the system
Leading root cause analysis investigations to prevent reoccurrence of incidents and problems
Management and production of system reporting to support Service agreements and proactive system management
Supplier Management:
Work with suppliers,
Supporting annual reviews
Ensure appropriate technical knowledge transfer is completed
Issue resolution activities are complete appropriately to maintain system compliance
Maintain system availability/performance
Active management of software licences
Managing routine maintenance activities such as server restarts, and general system housekeeping activities including knowledge of application logs
Managing the full lifecycle of changes on allocated systems to ensure change requests are fulfilled according to standard operating procedures
Leading / Participating in upgrade projects as appropriate
Risk/Impact assessment of any application patches or upgrades provided by the Vendor to manage end-of-life risk and wider implications of required changes/updates
Management of technology dependency roadmap to ensure that Operating systems, databases and any 3rd party technical applications do not pose a risk to the system by going end of life / unsupported
Internal
Vendor
Adhering to the Disaster Recovery Schedule to ensure the overall system can be recovered/restored to support defined RPO and RTO. Note: this activity also requires the job holder to proactively manage the improvement of both of these measures to provide improved service
Testing of the applications to ensure system works correctly following critical server patching
Assisting with Periodic reviews of GxP Systems
Provide comprehensive support and end user documentation for all systems and project implementations to improve support team knowledge and the end user experience
Fulfilling the role of Subject Matter Expert for all assigned technologies
Out of hours working will be required as part of this role
Some travel may be required as part of this role
Quality Documentation including but not limited to:
Deviation
Change Control (including emergency)
Periodic Review
System Descriptions
SOPs/WI's
Managing and maintaining the system inventory including but not limited to:
DR RAG status
Vendor Information
License information
Technology Roadmap
System responsibilities
RELATIONSHIPS:
Key users and stakeholders
IT Team
Business System Owner or delegate, business users and Vendors, as required
Matrix reporting - IT Business Analyst team (working on their projects and day-to-day support of their applications)
IT Governance Staff (liaise for documentation and change management guidance)
Skills & Knowledge
IT Enterprise Application support experience
Good understanding of IT technologies such as Servers, desktops/laptop PCs and adhoc application support
Knowledge and experience of working in cross-functional, international project environments in matrix management structure
Knowledge and experience of working within GxP principles is an advantage
Excellent customer service attitude
Must possess a "can do" attitude and be enthusiastic with a positive outlook
Excellent planning, organisational and prioritising skills
Exceptional attention to detail, with good literacy and numerical skills
A self-starter with a high degree of initiative, ability to work independently and as part of a team
Good Communication and documentation skills
Solution/Results-orientated
Benefits
Our benefits may vary per location. Please liaise with the Norgine TA representative to obtain more information.
Sound good? Find out more about the career you'll have with Norgine, then apply here.
Seniority level Seniority level Entry level
Employment type Employment type Full-time
Job function Job function Information Technology
Industries Non-profit Organizations and Primary and Secondary Education
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