HRSS Specialist - 6 month contract
£26/hr
As a member of the HR Shared Services Response Centre, you will be an expert in responding to queries relating to core HR subject-matter; onboarding / offboarding, compensation & benefits, timekeeping & Payroll (where applicable), employee changes, while adhering to all company policies / procedures and legislative requirements.
Intake and assign customer inquiries to appropriate teams and individuals based on scope of work, will require the ability to identify when a ticket requires redirection or escalation within HRSS, Centre’s of Excellence (HRBP, Benefits, Talent Acquisition, etc.), or outside of HR (e.g. Finance)
Respond to Response Centre customer inquiries through ticketing system,ensuring the progress is tracked within the Service Request, while striving for first contact resolution offering a seamless customer experience
You will work closely with the Processing and Specialist Centre’s (COE’s in the absence of the Specialist Centre’s) offering triage support to respond to employee queries and in some cases process requests.
Leverage HR Knowledgebase and intranet to provide consistent customer service.
Responsible for delivering a high-quality employee experience, and cultivating a culture of customer service.
Experience
Relevant progressive experience in HR operations or shared service model.
Experience in a HR environment capacity, providing direct support to front-line employees and people leaders.
Bachelor’s degree or equivalent in Business, Human Resources, Organizational Behavior, or related field would be an advantage.
HR professional accreditation or working towards, preferred
Skills & Abilities
Change oriented and able to manage conflict resolution.
Takes initiative (self-starter).
Ability to follow processes / with a lens on optimization for continuous improvement.
Exceptional customer service skill.
Ability to work in high growth, fast-paced environment requiring agility to meet changes in business demand.
Strong verbal and written communication skills with a focus on customer experience and excellent attention to detail.
Effective at managing multiple priorities under tight deadlines, ability to prioritize conflicting demands, and organize time and resources to deliver consistent results – escalate if support is required in managing workload.
– ensure in Manager description SAP/SuccessFactors knowledge would be an asset.
Must convey a high level of personal integrity and a passion for excellence.
Previous experience with EMEA countries covering the hire to retire employee lifecycle.
Full competency in Microsoft Office including Word, Excel, PowerPoint
To apply, please submit your CV by clicking on the relevant links. If successful you will be contacted by one of our consultants within 3 working days. Unfortunately, due to the volume of applications we expect to receive for this role, if you do not hear from us within this time you should presume your application has been unsuccessful on this occasion.
Grassroots Recruitment is acting as a recruitment agency and a recruitment business in respect of this vacancy. Grassroots Recruitment is an equal opportunities employer and recruiter. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability