Parts & Service Controller
Warrington
Service Desk
The Parts & Service Controller is responsible for the effective control of OEM callouts to machine breakdowns, warranty claims and the ordering of plant parts and materials. The role plays a key part in cost control, compliance, and maintaining strong supplier relationships.
Key Responsibilities
* Manage the ordering, receipt, storage, and issuing of plant and machinery parts
* Ensure critical parts availability to minimise equipment downtime
* Liaise with workshop engineers to identify parts requirements
* Source parts from approved suppliers, negotiating pricing and lead times where appropriate
* Raise purchase orders and match delivery notes and invoices
* Identify warranty-eligible repairs and components
* Prepare, submit, and track warranty claims with OEM’s and suppliers
* Monitor warranty breakdowns
* Report on rejected or disputed claims
* Maintain clear documentation for audit and cost control purposes
* Support fleet cost reporting by tracking parts usage and warranty recoveries
* Build strong working relationships with suppliers, manufacturers, and internal teams
Skills & Experience Required
Essential
* Strong organisational and administrative skills
* Good IT skills.
* Ability to work in a high-pressure environment managing multiple priorities
* Strong communication skills and attention to detail
* Experience using ERP/Fleet/Parts systems
Desirable
* Previous experience as a Parts and/or Service Controller.
* Experience within plant hire, construction, HGV, or heavy equipment industries
* Knowledge of breakdown reporting processes.
* Understanding of mechanical or plant equipment terminology.
Why Join Flannery
* Competitive Salary: We offer a highly competitive salary and package that reflects your skills and experience.
* Generous Leave: Enjoy 24 days plus bank holiday annual leave and personal leave to maintain a healthy work life balance.
* Professional Development: Take advantage of training programs, workshops, and seminars to enhance your skills and advance your career.
* Employee Assistance Program: Access to free, confidential support services for personal and work-related issues.
* Environmental and Safety Commitment: Join a company that prioritises safety and sustainability, ensuring a safe and Eco-friendly working environment.
* Modern Equipment: Work with the best and latest plant and machinery in the industry.
* Team Oriented Culture: Be part of a supportive and collaborative team that values each member’s contribution.
* Recognition Programs: Acknowledge and reward outstanding performance and dedication with various recognition programs