Overview
KEY DUTIES / RESPONSIBILITIES
Responsibilities
* Act as point of contact for all customers and clients ensuring that all queries/ issues are cascaded up to the relevant person, if appropriate.
* Provide high quality administrative support to respective service area ensuring the effective operation of systems and procedures.
* Input, process, monitor and validate information effectively in a timely manner ensuring accuracy and attention to detail.
* Assist with the analysis and monitoring of information/statistics.
* Collate information and assist with the preparation reports, documents and proposals for senior staff within the service area as well as routine advice, guidance and assistance as required.
* Contribute to the compilation of relevant protocols and procedures for service area.
* Assist in the development and implementation of relevant systems within the service area.
* Ensure that stationery stock levels are maintained, replenished and stored securely.
* Ensure a continual high standard of service is provided to all staff, customers, members of the public and suppliers.
* Continually seek to improve the service delivered within your service area by committing to attend personal development training, demonstrating a team work ethic and embracing change.
Specific Functional Responsibilities
* Process and deliver all end to end recruitment and selection activities in line with agreed best practice processes, protocols and procedures.
* Assist in the resolution of escalated issues coming from the Recruitment and Selection Shared Services Centre
* Create and regularly review HRPTS and offline databases & reports to monitor specific recruitment and selection activities required, to identify delivery risks and provide solutions
* Communicate system related issues to Recruitment and Selection Team Leader.
* Process and audit transactions and data entry, ensuring that the HRPTS system is adequately maintained to ensure accurate recruitment and selection processing and to deliver appropriate data transfer interfacing.
* Provide administration support to the Recruitment and Selection Shared Service Centre by ensuring that all end to end recruitment & selection activities are delivered in an effective up to date and accurate manner.
* Provide customer service to employees and all levels of staff by receiving and responding to questions regarding systems, policy and procedures
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