Front Office Team Member Crowne Plaza Manchester Airport Check out the hotel on our virtual tour! Be the Welcome Guests Remember For every guest who walks through our doors, the Front Office is where their stay truly begins. As a Front Office Team Member, you’ll be the friendly face, calm voice and reassuring presence that helps guests feel comfortable, looked after and confident they’re in the right place. You won’t just check people in — you’ll help set the tone for their entire experience. If you enjoy helping people, like variety in your day, and take pride in doing things well, this could be the perfect role for you. What Your Day Will Feel Like You Create First Impressions From check‑in to check‑out, you’ll welcome guests with warmth and professionalism, helping them feel at ease from the very first moment. You Make Things Easy You’ll handle questions, requests and concerns efficiently and calmly, turning potential problems into positive experiences. You Keep Everything Flowing From answering calls and emails to taking reservations and managing guest information, you’ll help keep communication clear and organised. You Support the Bigger Picture You’ll assist with billing, admin tasks and reports, making sure the Front Office runs smoothly behind the scenes as well as out front. You Work as One Team By working closely with other hotel departments, you’ll help ensure guests experience the hotel as seamless, joined‑up and well cared for. Benefits Our enviable employee discounts on bedroom rates across the LGH hotel portfolio. Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply). Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays. Eye care Free legal & money advice Counseling sessions Hospital & death benefit plans Cycle to work scheme Wellbeing tips and support fitness videos Recipe ideas Advice on keeping active and healthy living Wellbeing podcasts and tv Breathing exercises 24/7 advice and support line Team reward & recognition Free meals on duty Free parking This Role Is Perfect For You If… You enjoy helping people and making them feel welcome You stay calm, organised and friendly — even when it’s busy You like variety and being at the centre of things You want a role where your attitude really makes a difference Hotel Welcome to the Crowne Plaza® Manchester Airport hotel, a newly refurbished establishment. Conveniently located next to Terminals 1 and 3, and within easy reach of Terminal 2, just a short 6-minute walk away. The hotel is also minutes from the M56 motorway, with direct trains from the Airport train station at Terminal 2 taking just 20 minutes to reach central Manchester. Whether your stay is pre-departure or post-arrival, take advantage of our airport shuttle service connecting you to all terminals and the airport train station for smooth travels. Within the hotel, enjoy our modern, contemporary, and vibrant open spaces, including an on-site restaurant serving a variety of British and international dishes to suit all tastes. Unwind with a refreshing drink at the bar or a revitalizing coffee from our Starbucks coffee corner. For the energetic, our 24-hour Fitness Centre is available. All 299 bedrooms have been fully refurbished to a high specification and are air-conditioned About us Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.