Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend, and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use, and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff, and Manchester offices.
As a Savings Lead within our Retail Banking Solutions team, you will be responsible for the end-to-end management of our savings products, supporting both day-to-day performance and the strategic evolution of savings propositions. This is a highly visible and collaborative role that involves working closely with stakeholders across Product, Risk & Compliance, Commercial, and Engineering teams. You'll bring strategic thinking and operational rigor, taking responsibility for P&L and 1LOD risk management.
If you're passionate about customer-centric innovation and want to be at the forefront of shaping one of the UK's most recognized digital banking products, this is your opportunity.
Key Accountabilities:
1. Shaping the proposition: Work alongside the Head of the team to shape Starling's retail savings propositions. Support across the proposition development lifecycle from market research and scoping to design, development, and delivery.
2. Delivering world-class customer experience: Collaborate with Technology teams to ensure customer journeys deliver excellent experiences. Monitor operational performance and work with relevant teams to address pain points and drive continuous improvements.
3. Defining success and measuring performance: Review existing and identify new success metrics. Work with finance and pricing teams to embed these metrics, monitor regularly, and report insights to leadership.
4. Collaboration and stakeholder management: Work cross-functionally to manage existing savings products and deliver new initiatives. Build partnerships with internal stakeholders to influence decisions and achieve shared goals.
5. Customer advocacy: Act as the voice of the customer to ensure propositions meet customer needs. Partner with Marketing to promote savings products effectively.
6. Regulatory compliance & risk management: Work with risk and compliance teams to ensure products align with regulations and risk appetite. Manage emerging risks and develop mitigation strategies.
Qualifications include product management experience with a focus on customer, commercial, and regulatory aspects, a track record of launching new products, deep understanding of UK savings market dynamics, analytical skills, customer orientation, stakeholder management, and excellent communication skills. You should be comfortable working across tasks, prioritizing effectively, and thriving in a structured yet evolving environment.
Benefits include 25 days holiday (plus public holidays and birthday leave), annual leave increases, paid volunteering hours, pension scheme, life insurance, private medical insurance, discounts, and various wellbeing initiatives.
About us: We welcome applicants who may not meet every requirement but are excited to work with us. Starling Bank is committed to diversity and inclusion and considers all applicants without regard to race, religion, age, gender, or other protected characteristics.
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