The Vacancy
Who we're looking for
We're looking for a Caretaker to maintain a sparkling clean, tidy, and safe estate.
A typical day for you would include being a first point of contact for customers on our estates, reporting and solving their issues quickly and maintaining a great place for them to live. Doing your job brilliantly means being a reassuring presence on our estates and responding to things in the moment like clearing rubbish chutes, replacing light bulbs, and reporting communal repairs.
You'll have experience of delivering world-class service to customers and carrying out cleaning and handling cleaning materials safely.
We pay our caretakers at least the London Living Wage to recognise the higher cost of living in the capital. On top of this we offer a wide range of extra, meaningful awards.
When we're hiring, we look for people who connect with our KOSMIHC values: We know our stuff We make it happen We care
You can find a full description of our values here
Feel a connection? If this sounds like you, click on Apply Now!
Closing date for applications is 11 May
The Company
Who we are
Hello. We're RHP. Our purpose is to provide safe, secure, affordable homes - opening the door to life opportunities. We own and manage around 10,000 homes for social rent and shared ownership, and plan to build many more over the next five years.
We were formed in 2000, and over the years have gradually extended our reach. Today we're proud to operate across the boroughs of Richmond, Hounslow, Kingston, Ealing, and Hillingdon.
For the past twenty years, we've been passionate about providing excellent service and our vision has remained the same: to be one of the best service providers in the UK and an excellent employer.
Our employees love working for us, and we've been recognised as an excellent employer through several prestigious awards, achieving Investors in People Platinum status and ranking in the top ten of the Great Place to Work list twice. In 2022 we gained gold accreditation as part of the Mind Workplace Wellbeing Index and were named as Family Friendly Employer of the Year at the Personnel Today Awards.
Connecting through difference
We embrace and understand the value diversity brings - it can only make us better and stronger. That's why a key part of our culture is to create an environment where everyone can be themselves and is treated fairly and equally. It's important to us that you feel valued, appreciated, and free to be who you are.
Perks of the Job
Our aim is to be an excellent employer and create a healthy work environment so you can be the best version of yourself. Our flexible Life Matters benefits package has been designed around the things our people value most to give you choice around what you need to live well at work, rest, and play - you'll have access to all these benefits during your time with us.
Life Matters has six main elements:
Mind Matters
Mind Matters Champions
are RHP Group employees who've been trained to recognise the signs of mental health problems in the workplace, guide you towards professional help, and support you through difficult moments.
Our Engagement Champions Group (ECG)
is the heartbeat of the organisation and the voice of our employees. They welcome your views about working at RHP so they can share information, take ideas forward and make changes across the business.
Your
Simplyhealth membership
offers you access to up to six structured counseling sessions with an experienced counselor if it's more formal support you need.
Body Matters
From your first day with us, we pay for Level 5 cover with
Simplyhealth. This helps you to claim money back on the cost of everyday healthcare, like eye tests, trips to the dentist and physiotherapy. You can also choose to top up your membership the Level 6 (currently the highest level available).
The health of our employees is important, so we offer
free flu jabs
to all employees and Hepatitis B jabs to caretakers and first aiders.
We offer
bike loans
through the government scheme (Cyclescheme). You'll get tax-free, National Insurance free and interest-free help with the cost of buying a bike and equipment.
Soul Matters
Work should be something you do, not somewhere you go, so our flexible working approach is all about doing
Your Work Your Way
so you can be the best version of yourself, get the best out of life and achieve a great outcome for our customers. Flexible working isn't just home working: it includes flexing your hours to suit you, breaking up your hours throughout the day, working remotely from another location, and
buying and selling
holidays.
Giving back
to the community is important to our people. Most companies only allow one day a year for volunteering activities, but at RHP employees who work more than 18 hours a week can have up to two days.
Our social purpose is strong, and our employees value the opportunity to give back to the local community, so having a
nominated charity
is important. All our fundraising efforts are currently for The Vineyard Community Centre in Richmond.
We offer
29 days' annual leave
and paid leave for eight bank holidays from 1 April to 31 March. For part-time workers, your holiday and bank holiday entitlement is pro-rata. For the times when you have something special planned or need a little extra in your bank account, you can buy or sell your holiday.
Money Matters
Fancy an easy pay rise? Start a pension and there you have it! Pensions can be confusing, but the truth is, they're just a tax-free pot of cash you and RHP pay into, as a way of saving for retirement. We have
one pension scheme
- a Defined Contribution (DC). If you meet the criteria you'll automatically be enrolled in our DC pension scheme. You contribute 3% and we're committed to matching and doubling that, from 6% up to a maximum of 11.3%.
We're committed to reviewing salaries every year. And we're a
London Living Wage
employer, which means we're voluntarily taking a stand to make sure your payment covers the cost of important stuff - like rent and food bills.
We know there may be times where you need to make big purchases upfront and could do with some help. That's why we have a choice of four
interest-free loans
that you pay back over a 12-month period: for help with paying for a digital device, season ticket, tenancy deposit, or fertility treatment.
Most of us have some form of personal finance outstanding, like credit cards, and often we may be paying high-interest rates.
Salary Finance
offers you a way to pay off your debts quicker, at a lower cost, and boost your savings.
Family Matters
We offer
maternity, paternity, adoption, and shared parental leave
to help you make time for the people that matter most.
We offer
extra paid leave
to support you with moving to a new house, caring for someone, getting married, becoming a grandparent, or dealing with bereavement.
We offer an
interest-free fertility loan
for any employee who is going through fertility treatment, as we know the financial impact it can have.
Recognition Matters
Showing appreciation for all things - big and small - goes a long way. It's only polite after all. But it's powerful too.
Working at RHP
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Values We Live By
We Know Our Stuff We build trust and confidence by being experts in what we do. Our knowledge and skills enable us to get the most important stuff right - providing an excellent service and keeping our customers, our homes and each other safe. We embrace change and recognise when we need to adapt, learn and develop new skills.
We Make It Happen We show accountability, energy and passion for finding speedy resolutions and people will trust that we'll do what we say we will. We'll use collaboration and creativity to work together to find better ways of doing things. We don't stand on the side-lines and get involved in a way that's meaningful for us. We find joy in what we do and will have fun along the way.
We Care We care about providing an amazing service to our customers and each other. We treat people as individuals and show empathy by putting ourselves in their shoes. We really listen, being present for both customers and colleagues - making them feel in safe hands. We care about what happens today and tomorrow for our people, communities, homes and the planet.
Testimonials
Carol
"I started at RHP as a caretaker at Barnes. In July this year, the opportunity came up for a part-time senior caretaker role. I was a supervisor at my other job, so I already had a good idea of what it involved."
Fola
"I joined RHP in November 2014 as a Finance Assistant. I've always wanted to progress, however after getting to the final stages of my ACCA exams, I knew I had more knowledge than I needed for my current role and was very eager to apply my new set of skills in a higher role."
John
"I started at RHP back in 2013. My first role was within the repairs team as a repairs scheduler, which involved dealing with all of our customers repairs booking them and taking ownership until completion."
Emily
"I joined RHP in January 2016 as an apprentice in Co-op Homes. I was placed on the maintenance team where I mainly helped deal with customer queries. When I finished my apprenticeship, I decided getting a job in Co-op Homes would be great for my progression.