Our client is looking for a Hotel Guest Services Assistant
Purpose and scope of role;
To provide an exceptional guest experience by offering a warm welcome and farewell to all guests whilst ensuring a seamless service is delivered from arrival through to departure.
Responsibilities;
* Sense of Arrival and Departure
* Welcome guests in a professional, friendly manner to ensure guests immediately feel at home.
* Escort all guests when possible.
* Park cars and retrieve them according to their Standards. Holding keys safely whilst ensuring the cars are safely parked at all times.
* Maintain cleanliness and order on the driveway.
* Have knowledge of the area including assisting guests with directions.
* Deliver and collect luggage promptly and according to the hotel standards.
* Load and unload luggage into guests cars or taxis.
* Handle all personal items with care so that no damage occurs.
* Maintain accurate records of the movement of luggage in and out of the hotel.
* Exceeding our guests' expectations by providing discreet and personalised service.
Buggy Transfers
* Drive buggies in a safe manner around the estate.
* Meet all transfers in a timely fashion to deliver a seamless experience.
E-Butlers
* Offer technical support to guests in the form of providing assistance with laptops, printers, adapters
Transportation
* Drive and park guests cars in a safe order.
* Provide a shuttle service or offer alternative transport within a 5 mile radius.
Team Development
* Develop a close working relationship with all department colleagues and managers to ensure guest expectations are met.
Health & Safety
* Comply with all statutory and company health and safety, fire, bomb and security regulations
* Ensure job required certificates are kept up to date
Flexibility
* Along with your main duties you may be asked to complete other tasks and duties as and when necessary and reasonably required
* You may on occasion be required to adjust your hours of work to cover the business needs
Essentials;
* Vaild driving licence
* Five star experience
* Flexible working attitude
* Good customer service/ Written & Spoken
* Well presented & Motivated
* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful
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