Job Description
About Us:
We are a passionate, purpose-driven business specialising in upskilling and developing professionals who work directly with vulnerable children and adults in the looked-after and care sectors. Our mission is to empower care professionals with the skills, confidence, and knowledge needed to provide the highest quality of care—ultimately transforming the lives of those they support.
In this role, you will make a tangible difference—not only within our organisation but also to the end-users: the vulnerable individuals who rely on skilled, compassionate care.
The Role:
We’re looking for a coach, manager and leader for the heart of our business —someone who drives values, behaviours, and business performance. You understand that excellence comes not from giving orders but from guiding, supporting, and developing others on their journey.
We're seeking an experienced Customer Support Manager who isn't afraid to roll up their sleeves and help us deliver the best possible experience as we grow.
Our Support team is integral to what we do, we interact with our customers through various channels (Calls, WhatsApp's, Emails, CRM Tickets etc) and our response times are vital to ensuring end users receive our services.
Coaching and...