Job Title: Business Data Analyst
Contract Type: Permanent
Location: Edinburgh or Alderley Park
Working style: Hybrid 50% home/office
Closing date: 27th February 2026
Are you passionate about turning complex data into meaningful insight that drives real impact? Do you thrive in a collaborative, dynamic environment where your analysis directly shapes strategic decision‑making? If so, this could be the perfect next step in your career.
We’re looking for a Business Data Analyst to join our Analytics & Reporting team—an expert function responsible for transforming customer, operational, commercial and market data into the insight that powers some of our most important decisions.
You’ll be part of a highly respected team that plays a key role in shaping strategy, governance and customer‑focused decision‑making. This is a fantastic opportunity to develop your analytical expertise, broaden your influence across the organisation, and contribute to work that genuinely improves customer outcomes.
About the role:
* Deliver high‑quality analysis and reporting that supports customer outcomes and strategic goals.
* Translate complex data into clear insights and recommendations for a range of stakeholders.
* Develop and enhance dashboards and self‑service reporting solutions using modern analytical tools.
* Monitor data quality, escalate issues, and support governance and regulatory reporting needs.
* Work collaboratively with teams across Customer Insights, Customer Outcomes and wider business functions.
* Contribute to strategic programmes, customer lifestage analysis and insight that drives better customer experiences.
* Ensure all analytics adhere to rigorous risk, governance and documentation standards.
About you
* Experience analysing large datasets and delivering clear, actionable insight.
* Understanding of the financial services industry, including regulatory or customer‑outcome frameworks.
* Strong knowledge of customer behaviour, journeys and how customers interact with products/services.
* Proficiency with analytics and BI tools (e.g., Power BI, Excel), with interest in developing advanced skills (AI/ML/Data Science).
* Strong communication skills—able to simplify complexity and tailor messaging to different audiences.
* A collaborative mindset and confidence working with a wide range of stakeholders.
* Strong planning and organisational skills, with the ability to manage multiple tasks and deliver to deadlines.
* Curious, analytical and committed to continuous learning.
* Passionate about using data to drive meaningful change and improve customer outcomes.
* Comfortable challenging assumptions and providing insight‑based recommendations.
* Resilient, proactive and able to work effectively in ambiguity.
About Royal London
We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.
Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits
Inclusion, diversity and belonging
We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.