In order to respond swiftly and effectively to the growing needs of our community, we are establishing a Talent Pool of Housing Support Workers/Officers. This allows us to quickly appoint as soon as opportunities arise, ensuring we can continue to provide high-quality support services without delay. By joining our Talent Pool, you will be among the first to be considered for upcoming positions and projects. Here at North Wales Housing, we make a difference to people’s lives every day. If you’re committed to helping us achieve this, we’ll make sure we make a positive difference to your life too. Let’s work together to build on 50 years of providing quality homes across North Wales, investing into communities and supporting those facing homelessness. As a Gold Standard Investors in People employer, we’re committed to providing an environment where our people can thrive and be proud of where they work, in a culture enabling them to fulfil their potential and feel valued for their contribution. The Package Minimum of 25 days annual leave plus bank holidays (pro rata) Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc. Further studies support and career development opportunities Annual Leave and Cycle to work purchase scheme Employee health assistance scheme Enhanced maternity and paternity pay Generous contributory pension scheme The Role – Housing Support Worker / Officer You will support Residents in a supported accommodation setting and/or the community with their housing needs and life skills in a person-centred, trauma informed way. This will involve: Supporting residents with mental health and wellbeing, by encouraging healthy activities and lifestyles, and signposting to services Assisting with claims for housing and associated benefits to support financial stability Organising and managing a range of engaging activities to promote social inclusion Playing a hands-on role in responding to incidents appropriately, contacting and liaising with NWH staff, emergency services, voluntary and statutory agencies, Maintaining accurate service user records and files Our Requirements – Housing Support Worker / Officer Either have the ability to hold at least basic conversations in Welsh (although you may struggle to keep up fully) or be currently learning / willing to learn Welsh to the required level Experience working in a client centred environment such as housing, care or similar (e.g., supporting individuals in reporting maintenance issues, making healthcare appointments, pursuing hobbies, securing training and employment, etc.) Knowledge of the support needs of vulnerable people Good verbal and written communication skills Hard working, with a positive ‘can do attitude’ At least have basic IT skills, with knowledge of Microsoft Word, Excel, and Outlook Click on the links to view the Job Descriptions Housing Support Officer (Dispersed and Shared).pdf Housing Support Officer (Hostels).pdf Housing Support Worker (Nights).pdf Housing Support Worker.pdf At North Wales Housing we are committed to safeguarding and promoting the welfare of service users. You must be willing for an enhanced DBS disclosure to be undertaken by our organisation. North Wales Housing is an equal opportunities organisation who particularly welcome applications from candidates from diverse backgrounds. All Black, Asian and ethnic minority candidates, as well as disabled applicants who meet our essential criteria will be guaranteed an interview.