Technical Services Assistant Location: Halesworth Job Type: Full-time 39 hours per week Monday – Thursday 8am 5pm Friday 8am – 1pm Salary: Competitive, based on experience Duration: Temp - Perm We’re recruiting on the behalf of our client for a Technical Services Assistant who will play a key role in supporting the efficiency and organisation of the Technical Services Department. This position ensures the Engineering team operates smoothly by managing customer orders and providing administrative support, contributing to overall team success and customer satisfaction. Key Responsibilities Process customer orders and schedules within agreed timescales Submit order confirmations, proforma invoices, and despatch details Liaise directly with customers to understand and communicate specific requirements Calculate stock availability and arrange procurement at competitive prices Manage Engineers’ workloads and coordinate schedules Collaborate with Purchasing and Warehouse teams to streamline operations Work with suppliers to ensure timely and accurate deliveries Organise and plan field service visits for Engineers Skills & Attributes Excellent attention to detail Strong written and verbal communication skills Proficient in Microsoft Office, especially Outlook and Excel Ability to build strong working relationships Innovative and self-motivated Able to work independently with minimal supervision Professional and confident telephone manner Strong organisational skills with the ability to manage multiple tasks and prioritise effectively If you're looking to join a dynamic team in a technical support role with room to grow, this opportunity offers a rewarding path in a forward-thinking organisation. If you're a creative thinker with a flair for content and a keen eye for detail, we’d love to hear from you. Apply today or contact Hales Group Lowestoft for more information. Why work through Hales Group? All our Consultants are committed and qualified in what they do and have been operating in Lowestoft for many years. We treat candidates as our customers and try to find the right job solution for you. Hales Group Ltd collects and keeps information from applicants, so that we can monitor our recruitment process, ensure compliance with the Equal Opportunities policy, and when appropriate send you details of future job opportunities. We keep your name and address, and details of your application. If you do not want us to do this please contact your local branch