Description and Requirements
Requirements
1. 5+ years of experience in Customer Success, Account Management, or Enterprise Sales.
2. Proven track record working with C-level stakeholders in enterprise environments.
3. Fluent in English and German (additional languages are a strong plus).
4. Hands-on experience with consumption-based business HPE, Dell).
5. Technical background (cloud platforms such as Azure, AWS) is a strong advantage.
Key Responsibilities
6. Serve as the primary post-sales contact and trusted advisor for enterprise customers.
7. Lead onboarding, implementation, and adoption of TruScale services to maximize customer success.
8. Ensure billing accuracy across fixed and variable consumption models.
9. Drive renewals, retention, and revenue growth through proactive engagement and upsell opportunities.
10. Conduct regular business reviews, success planning, and stakeholder alignment with C-level executives.
11. Collaborate cross-functionally with Sales, Product, Support, Legal, and Finance to meet and exceed customer expectations.
12. Act as the voice of the customer, influencing internal processes and product improvements.
13. Monitor and report on customer health metrics, ensuring high satisfaction and long-term partnerships.