Senior IT Support Engineer, 2nd Line AND 3rd Line roles
Location: Bristol
Salary Range: £30000-55000 + Benefits DOE
Your Role: Lead, Troubleshoot, Enable
As our Senior IT Support Engineer, you'll be the escalation expert-leading on all things infrastructure and supporting mission-critical systems. You'll be managing everything from Windows desktops and Servers to cloud integrations and enterprise networking, ensuring impeccable uptime and operational excellence.
Core Responsibilities:
1. Windows Desktop & Server Management: Covering ADDS, DHCP, DNS, File Services, RDS, IIS; user provisioning, server buildout, and troubleshooting.
2. Virtualisation: Design, deploy, and manage with VMware ESXi/vCentre and Hyper-V; clustering is a strong advantage
3. Backup & DR: Champion backup strategies and disaster recovery operations-Veeam or equivalent.
4. Cloud & M365/Azure: Own administration of Microsoft 365, Azure, and Intune.
5. Scripting & Automation: Build and adapt scripts in PowerShell and other languages to automate processes.
6. Networking & Security: Configure Routers, VLANs, ACLs, VPN/IPsec tunnels, wireless with RADIUS, VOIP systems, and Firewalls (Sophos XG/Cisco).
7. ...