Northreach is a dynamic recruitment consultancy that connects companies with top talent in the fintech and digital sectors. Our mission is to create a seamless and personal recruitment experience for clients and candidates alike, while fostering a positive work environment that supports equality, innovation, and professional growth.
About Our Client
Our client is a fast-growing and forward-thinking fintech company operating on an international scale. They combine cutting-edge technology and data-driven solutions to provide flexible financial products that empower businesses to grow. The organisation is known for its innovative culture, strong customer focus, and commitment to shaping the future of digital finance.
The Role
As a Customer Service Executive, you will be the first point of contact for business clients. You will handle incoming inquiries via phone, email, and chat, ensuring that all requests are processed professionally and promptly. In addition, you will support the processing of financing applications, work with modern business platforms, and actively contribute to customer satisfaction.
A key part of your role will be handling and resolving complaints, ensuring a consistently positive customer experience.
Your Responsibilities
* Handling incoming customer inquiries (phone, email, chat)
* Monitoring support inboxes and maintaining high service standards
* Assisting with application processes and using various systems and tools
* Independently resolving issues and escalating complex cases when necessary
* Ensuring a positive customer experience and long-term client relationships
Requirements
Must-have:
* Fluent in German and English
* 1–2 years of professional experience in customer service or a similar role
* Excellent communication and listening skills
* Strong customer orientation and empathy in dealing with business clients
* Resilience and composure, even in challenging conversations
* Independent work style, sound decision-making, and multitasking ability
* Proactive approach to problem-solving and challenges
Nice-to-have:
* Experience in a regulated environment (e.g., financial services)
* Knowledge of HubSpot or Aircall