Overview
We are looking to recruit to our Delivery Suite team at the Norfolk & Norwich University Hospital. This is a role which will require some flexibility with a working pattern to ensure the service is covered 24 hours 7 days a week. The successful candidate may be required to cover other reception areas within Maternity and Paediatric areas should there be sickness or annual leave. The successful candidate will be part of a large friendly team.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities such as the Quadram Institute. We work closely with the University of East Anglia, offering teaching opportunities for our staff and placement opportunities for their students. We attract leading professionals from across the country and our workforce represents 94 countries.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We offer the full range of NHS benefits/discounts and additional benefits:
* Flexible working hours
* Fast Track Staff Physiotherapy Service
* Multi Faith prayer room
* Discounted gym memberships
* Excellent pension scheme and annual leave entitlement
* Wagestream - access up to 40% of your pay as you earn it
* Free Park & Ride service direct to NNUH site
* Free 24-hours confidential counselling support
* On-site Nursery
* On-site cafes offering staff discounts
* Support in career development
* Flexible staff bank
* Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Details
Date posted: 12 September 2025
Pay scheme: Agenda for change
Band: Band 2
Salary: £24,465 a year per annum, pro rata
Contract: Permanent
Working pattern: Full-time, Part-time, Job share, Flexible working, Term time hours
Reference number: 234-25-D0740
Job locations: Norfolk & Norwich University Hospital, Norwich, NR4 7UY
Job responsibilities
* To provide clerical support and assist the Ward Manager or her Deputy on the admission/transfer and discharge of patients.
* To greet and direct all visitors e.g. patients, relatives, Chaplains, to the appropriate member of staff or patient.
* To update the inpatient diary, ensuring all details are accurate and up to date and correspond with PAS.
* To keep records up to date by using PAS i.e. patients admitted, transferred, discharged from the Ward.
* Liaise with nursing staff over the discharge of patients, including where appropriate the collection of property from General Office, dispatching notes, arranging transport to peripheral areas.
* To prepare the clinical coding form, inpatient sick certificate and GP discharge letters for each patient episode and ensure it is completed by medical staff. To ensure that all documentation is complete when the patient is discharged from the ward and that the discharge letter is received by the GPs within 24 hours.
* To arrange where appropriate follow-up outpatient appointments.
* Ensure that admission procedures and regulations for Overseas Visitors are met including EC patients.
* To provide Bed Management with an accurate bed state on an agreed timely basis.
* To manage all incoming, non-medical telephone calls as appropriate and deal with them either by delegating or referring calls to other staff or returning calls as necessary. To ensure confidentiality maintained at all times.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person Specification
Qualifications
* Essential: Good general standard of literacy and numeracy.
Experience
* Essential: Previous clerical work including data input.
* Desirable: Experience in NHS or customer service organisation.
Skills
* Essential: IT Skills - accurate data input. To undertake PAS training.
Attitude & Aptitude
* Essential: Effective role model, demonstrating NNUH\'s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence; demonstrates understanding and commitment to Equality, Diversity and Inclusion.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name: Norfolk and Norwich University Hospital
Address: Norfolk & Norwich University Hospital, Norwich, NR4 7UY
Norwich
NR4 7UY
Employer's website: https://teamnnuh.co.uk/
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