Customer Service Representative (Private Jets / VIPs)
£25,555 + £5,000 Shift Allowance + Enhanced Holiday + 4 On / 4 Off + Refer A Friend Scheme + Enhanced Maternity and Paternity Scheme + Health and Wellbeing Costs Assistance + Cycle To Work Scheme + Employee Discounts + Life Insurance
Stanstead
Are you an experienced Customer Service Representative with experience in the Aviation industry looking for an opportunity within a market-leading aviation company that provides a high standard service for private jets?
This company has achieved market dominance within the UK aviation industry over the past thirty years. This SME has built upon a foundation of high standards and expectations to become the most successful jet modification company in the UK.
The role would suit an experienced Customer Service Executive who can provide a VIP service to all passengers/crew and visitors to the FBO ensuring that they are dealt with in a professional, attentive and discreet manner.
The Role:
Meeting and greeting of all visitors and crew in a consistently professional and attentive manner
Greeting of all airside flights and escorting of passengers to the lounge providing a highly effective and efficient service during their arrival and prior to their departure
Providing a highly efficient and effective service to all crew during their arrival and prior to their departure ensuring all of their needs are met.
Ensuring all passengers and crew are dealt with quickly and efficiently
Adhering to safety and security procedures at all times
Serving of refreshments to crew, providing a VIP service at all times
Ensuring the FBO is maintained to a VIP standard at all times and carrying out cleaning duties within areas of responsibility
Inter department communication to ensure the passenger experience is seamlessThe Person:
Experience in Customer facing or Operations Support positions, which must have been gained within aviation
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
Job Reference: BBBH22094
Keywords: Customer Service Supervisor, Aviation Customer Services, Administration Supervisor, CSR, Stanstead
We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.
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