Soft services supervisor

Soft Services Supervisor

Leeds & York Partnership NHS Foundation Trust is seeking to recruit a Soft Services Supervisor, on a full‑time basis, to join our Facilities team in York. This role will be worked on a rotational rota covering 5 out of 7 days. Facilities is a progressive and forward‑thinking department looking for a self‑motivated Soft Services Supervisor.

Closing Date

19 June 2026

Main duties of the job

The role will work closely with the Soft FM Team Leader to provide a cleaning and catering service, and implement best practice across the Soft FM department. The role is to have direct responsibility for the supervision of the domestic and catering teams in York. The postholder will be responsible for the completion of staff rotas to ensure there is always sufficient cover to deliver the standards set in the NHS National Standards of Healthcare Cleanliness 2025.

Benefits

Benefits of working for LYPFT include fantastic employee wellbeing support, 27–33 days annual leave, flexible working and remote working arrangements, the NHS Pension Scheme, coaching, support and opportunities for career development, training and education support alongside a range of exclusive discounts and payment schemes including for cars, extra leave days and NHS Discount Offers.

Visa Sponsorship

Applicants should be aware that individuals requiring a visa to work in the UK, the Trust only provides sponsorship for registered healthcare practitioner roles (this does not include Healthcare Support Workers). This is an essential requirement, and the Trust is unable to offer you a role if you do not meet Trust requirements for sponsorship and Home Office requirements for a visa.

Job responsibilities

The post holder is responsible for establishing and maintaining effective communication with ward managers and administrators on all aspects of the domestic/catering service provision. To communicate with all domestic/catering assistants regarding the above provision. To communicate daily with the Soft FM Team Leader on all aspects pertaining to service provision. In conjunction with the Soft FM Team Leader maintain communication links with the LYPFT Trust Estate Department regarding equipment faults, health and safety issues, incidents, etc. To ensure the cleanliness of the areas to which the person has been allocated is maintained to required standards by visiting all areas and making a weekly thorough inspection with the aid of quality control sheets. To ensure work is carried out according to the work schedules and make temporary adjustments in cases of redecoration, infection, flooding, vandalism, etc. To ensure adequate cover to meet the allocated hours and priority of cleaning for wards/offices. To receive, check for repair and issue domestic/catering staff uniforms.

Person Specification

Experience

• Domestic/catering work within a hospital or similar environment.
• Basic supervisory experience of staff, i.e. training, basic sickness information for service provision.

Knowledge

• Knowledge of a range of procedures including correct cleaning methods and maintaining equipment.

Skills

• Self‑confidence, a pleasant manner, and good communication skills are essential.
• A full driving licence.
• Access to suitable means of transport to enable travel between multiple sites in a timely or work‑efficient manner.
• Empathy with all client groups to which services are provided.

Qualifications

• Basic level 1 food hygiene certificate and working knowledge of food regeneration.
• NVQ Level 3 or equivalent experience in a relevant field.

Values

• Tell us about a time when you spotted something small going wrong and did something to stop it becoming a bigger issue.
• Tell us about a time when you realised a colleague or someone you know needed a bit of support and you offered to help.
• Tell us about a time when you showed someone kindness or understanding.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Leeds and York Partnership NHS Foundation Trust