Overview
Customer Service Representative £27,000 + Quarterly Bonus
Location: Bury St Edmunds | Monday to Friday | Permanent Role
A fantastic opportunity has arisen for a Customer Service Representative to join a well-established and growing organisation in the commercial sector. We are seeking a confident, proactive, and customer-focused individual who is passionate about delivering excellent service and building strong client relationships.
The Role
As a Customer Service Representative, you\'ll be the first point of contact for clients, providing expert support, handling enquiries, processing orders, and ensuring a seamless customer experience from start to finish. This is a great opportunity for someone who thrives in a fast-paced environment and enjoys working as part of a collaborative team.
Key Responsibilities
* Respond promptly and professionally to customer enquiries via phone, email, and other channels.
* Resolve customer issues with empathy and efficiency.
* Accurately process orders, forms, and requests.
* Maintain detailed records of customer interactions and transactions.
* Work closely with internal teams to meet customer needs.
* Provide insights and feedback to improve service processes.
* Stay up to date on product knowledge and company offerings.
Ideal Candidate
* Previous experience in customer service, order handling, or support roles.
* Calm, empathetic, and solutions-driven approach to customer interactions.
* Strong communication skills both verbal and written.
* Confident using CRM systems, applications, and social media platforms.
* Organised, detail-oriented, and able to multitask effectively.
* Self-motivated and capable of working both independently and in a team.
* Energetic with a passion for providing exceptional service.
What\'s on Offer
* Competitive salary of £27,000 per annum
* Quarterly bonus based on sales performance
* Full-time, Monday to Friday working hours
* Supportive onboarding and training
* Career development opportunities within a stable and growing business
Ready to apply? If you\'re enthusiastic about customer service and looking for a role where you can truly make an impact, we want to hear from you! Apply today or contact our recruitment team for more information.
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