Reports to: Senior Account Manager/ Senior Business Development Manager Job Purpose: Identify potential new business opportunities and maintain relationships with existing clients, identifying any value added opportunities.
Account Management
* Responsibility for clients, including profitability, delivery, compliance and retention
* Negotiation of at least 40% profit on all contracts, ensuring continuing profitability and deliverance of individual budgets on contracts
* Production of contract brief
* Assist with the mobilisation of contracts
* Complaints handling
* Work with operations to meet customer needs
* Carry out internal audits to ensure contracts are being operated in accordance with client requirements.
* Conduct LCA reviews/initial report
* Production of job costing and quotation to clients as required
* ORT and legionella training
* Cash flow/debt management (including WIP)
* Review of the distribution of resources available to ensure service is efficient
Business Development
* Providing Quotations to new clients
* Production of Contract Brief and mobilisation plan for new contracts
* Timely contract renewal
* Identification of sales opportunities with existing clients
* Presentation of new products and services to new and existing clients
* Training for clients
* Produce and maintain client database with new and potential clients, including contract renewal information
Liaison with clients
* Serve as an interface between the client and the Company
* Attend contract review meetings
* Build effective working relationships with clients generating additional workloads wherever possible
* Dealing with client requests
* Communicating client agendas and requirements to other members of staff (including the creation and delivery of Contract Briefs)
* Ensures that image and standards are maintained at all times
* Produce PQQ and Tender documents with Bid Team and Regional Manager, as required and determined by project size.
Communication
* Communicates constructively and actively seeks information
* Keeps Senior Account Manager up to date with current prospects and orders secured.
* Build good working relationships with both colleagues and clients
* Deliver high quality sales appointments
* Production of accurate quotations
* Production of PQQ and Tender documentation from standard templates
Safety
* Ensure the method statements and risk assessments are prepared and complaint where required - determined by project size
* Wear protective items of clothing and use appropriate safety equipment when on site
* Ensures own and colleagues safety at all times
* Takes responsibility and control of difficult situations
* Promote and communicate standards/information to colleagues and team members.
* Monitors and communicates standards/information to other staff within business
* Identify and escalation any hazards, near misses in line with the Company's reporting procedures
Site based working
* Work away from time to time, this requirement shall be defined by the operational needs of the business
* Company vehicle/Allowance
* Commission scheme
* Company events & fun days
* Company pension scheme
* Referral programme
* Sick pay
* 25 days annual leave plus bank holidays
* 24/7 Employee Assistance Programme
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