Overview
Are you passionate about gemstones and diamonds? This is a unique opportunity to join our Gemstone & Diamond Services team as a GDSJ Trainee, where you’ll receive specialist training and support to develop your expertise in gem and diamond pricing, identification, and handling. We’re looking for a proactive individual who can work independently, adapt to departmental needs, and grow into a key contributor with strong product knowledge and pricing accuracy.
Key Responsibilities
* Ensure the security of stock within the department at all times.
* Adhere to due diligence processes and compliance standards.
* Deliver exceptional customer service via phone, email, and interdepartmental communication.
* Accurately price gem set stock and maintain detailed records.
* Demonstrate a solid understanding of diamond identification and hallmark recognition.
* Interpret gem and diamond data and input accurately into systems.
* Use Excel/Google Sheets confidently for data handling and reporting.
* Support other areas of the business when required, showing flexibility and teamwork.
* Proven ability to price accurately and consistently meet KPIs (e.g., 250 units priced daily).
* Strong attention to detail in scrapping and audit checks.
* Excellent knowledge of hallmarks and gem characteristics.
* Intermediate proficiency in Microsoft Office and Google Suite.
* Strong numerical and IT skills.
* Passion for gemstones and diamonds, with a desire to grow professionally in the field.
* Good standard of education.
* Demonstrated communication and organisational skills.
* Experience in delivering high-quality customer service.
* Ability to work independently and manage time effectively.
* Previous experience in a gem or jewellery-related role is a plus but not essential.
Qualifications
* Good standard of education.
* Demonstrated communication and organisational skills.
* Experience in delivering high-quality customer service.
* Ability to work independently and manage time effectively.
* Previous experience in a gem or jewellery-related role is a plus but not essential.
* Strong numerical and IT skills.
* Intermediate proficiency in Microsoft Office and Google Suite.
* Use Excel/Google Sheets confidently for data handling and reporting.
* Strong attention to detail in scrapping and audit checks.
* Excellent knowledge of hallmarks and gem characteristics.
* Proven ability to price accurately and consistently meet KPIs (e.g., 250 units priced daily).
* Passion for gemstones and diamonds, with a desire to grow professionally in the field.
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