We are looking for an experienced Customer Service Manager from a B2B product based background to manage a team of sales account managers in the B2B and Trade Account team. This is a first-hand B2B sales account manager role and a team manager position in one, leading from the front and responsible for wholesale trade account customers as well as a team of three sales account managers. You’ll be working in a well known and established business that supplies into wholesale and retail clients. This role is initially offered on a 12 month fixed term contract. This Customer Service / Wholesale Manager role includes: * Managing the Customer Service Sales team to achieve wholesale targets including inductions, training and 1 to 1 performance appraisals * Implementing strategies to drive internal sales performance with existing trade accounts and new trade account enquiries * Reporting directly to Senior Management on all aspects of wholesale performance which will include client feedback on products and services, suggesting ideas for improvements and the like * Visiting trade customers across the UK representing the business and managing key relationships in order to increase revenue * Management of sales orders through email, online, telephone and face to face client communication Skills & experience required: * People / team management experience is essential * Experience within a B2B product based business * Direct sales account management experience * A full UK driving licence is required * The successful candidate will be required to undertake a DBS check and any offers of employment will be subject to this and employment references Hours, salary and company benefits: * Monday to Friday 9am to 5pm * Up to £35,000 * Monthly bonus scheme after 3 months employment * Staff discounts * Pension scheme * 20 days holiday plus bank holidays * Regular social events * Further benefits after 6 month probation period Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy